Jordan Hill
Rockledge
Summary
Enthusiastic Patient Advocate with a passion for helping others. Skilled in building rapport with patients and working effectively alongside team members. Extensive history of meeting company needs with consistent and organized practices. Strong work ethic and exceptional interpersonal skills in high-pressure settings. Adept at quickly mastering tasks and adapting to new situations or challenges.
Overview
8
8
years of professional experience
Work History
Patient Advocate - Full Time
IVFMD
Viera
02.2024 - Current
- Greeted patients.
- Manage insurance complexities and calculate financial responsibilities for appointments/procedures.
- Create estimates for IVF and/or IUI treatment.
- Complete clerical tasks, i.e answering phones, entering patient data, and uploading records into charts.
- Update account ledgers by posting claims and submitting to insurance where applicable.
- Educated patients on IVF procedures and insurance coverage specifics.
- Assisted patients in navigating emotional and logistical challenges of treatment.
- Acted as a liaison between patients and medical staff to address concerns.
- Managed patient records ensuring accuracy and confidentiality compliance.
In-Home Caregiver - Part Time
GT Independence
Melbourne
10.2024 - 05.2025
- Assisted clients with daily living activities and personal care tasks.
- Inventory of household necessities.
- Take care of pets (2 dogs).
- Trained new caregivers on best practices and company protocols.
- Coordinated transportation for clients to appointments and social activities.
Ophthalmic Medical Technician - Part Time
Florida Retina Specialists
Merritt Island/Viera
10.2023 - 02.2024
- Prepared examination rooms with medical instruments and supplies.
- Triaged patients using diagnostic imaging machines, visual field tests and medicated eyedrops.
- Diagnostic Pre-testing with ophthalmic imaging machines.
- Scribed for doctors using electronic medical record.
- Assisted providers with intravitreal injections.
- Educated patients on eye care and post-operative instructions effectively.
- Documented patient histories and test results accurately in electronic records.
Medical Floater - Part Time
Carolina Endocrine, P.A.
Raleigh
09.2020 - 07.2023
- Cross-trained to perform tasks of a medical assistant, medical records clerk, referral coordinator, and receptionist.
- Contacted and scheduled approximately 35 patients per day.
- Measured patients' vital signs and weight before escorting them to exam rooms for an encounter with providers.
- Managed incoming and outgoing medical records for review.
- Greeted patients/visitors and provided them with assistance.
- Answered and directed incoming calls using multi-line telephone system.
- Verified insurance and processed payments to reflect account balance changes.
- Remained in compliance with HIPAA policy.
In-Home Caregiver - Part Time
CareYaya
Chapel Hill
09.2022 - 04.2023
- Assisted clients with activities of daily living, including bathing, dressing, grooming, toileting, medication administration and eating.
- Monitored vital signs and reported changes to the appropriate personnel.
- Encouraged social interaction among clients through conversation or participation in activities.
- Transported clients to medical appointments or recreational activities.
Food Service Worker - Part Time
Chipotle Mexican Grill
Chapel Hill
03.2022 - 11.2022
- Assembled food items according to in-person customer requests or electronic take-out orders.
- Followed established cash handling procedures when collecting payment from customers.
- Cleaned work surfaces and equipment after each shift to maintain a safe working environment.
Supervisor - Part Time
Food Lion
Raleigh
06.2018 - 09.2021
- Directed and supervised team of 10-15 employees in daily operations.
- Operate cash registers and manage financial transactions.
- Aid customers in purchasing lottery tickets, Western Union transactions, and Money Orders.
- Responsible for account and till balancing at the end of the night.
Education
Bachelor of Arts - Biology, Spanish for the Medical Professions
University of North Carolina at Chapel Hill
Chapel Hill, NCAssociate of Science -
Wake Technical Community College
Raleigh, NCSkills
- DIRECT PATIENT CARE
- CONVERSANT IN SPANISH WITH ADVANCED COMPREHENSION ABILITIES
- TELEPHONE ETIQUETTE
- DATA ENTRY
- TYPES 75 WORDS PER MINUTE
- MULTI-TASKER
- EMPATHY
- CRITICAL THINKING
- QUICK LEARNER
- PROFESSIONAL BEDSIDE MANNER
- STRONG COMMUNICATION SKILLS
- WILLINGNESS TO LEARN
- HIPAA COMPLIANCE
Volunteer Experience
- Durham Rescue Mission, 08/01/23, 10/01/23
- ISLA School, 01/01/23, 05/01/23
- CORA Food Pantry, 01/01/23, 05/01/23
- WakeMed Hospital, Cardiovascular Intensive Care Unit, 09/01/19, 02/01/20
- Raleigh Rescue Mission, 06/01/18, 02/01/19
- Arts Together Summer Camp, 06/01/14, 08/01/14
Timeline
In-Home Caregiver - Part Time
GT Independence
10.2024 - 05.2025
Patient Advocate - Full Time
IVFMD
02.2024 - Current
Ophthalmic Medical Technician - Part Time
Florida Retina Specialists
10.2023 - 02.2024
In-Home Caregiver - Part Time
CareYaya
09.2022 - 04.2023
Food Service Worker - Part Time
Chipotle Mexican Grill
03.2022 - 11.2022
Medical Floater - Part Time
Carolina Endocrine, P.A.
09.2020 - 07.2023
Supervisor - Part Time
Food Lion
06.2018 - 09.2021
Bachelor of Arts - Biology, Spanish for the Medical Professions
University of North Carolina at Chapel Hill
Associate of Science -
Wake Technical Community College