Jordan Hoffman
Lexington,KY
Summary
Hello my name is Jordan Hoffman, I’m a dynamic and dedicated professional with exceptional customer service skills honed at Starbucks. I’ve proven my ability to manage time effectively while maintaining cleanliness and a welcoming atmosphere. I also would say I’m a great team player with expertise in hospitality, consistently enhancing customer satisfaction through high-quality beverage preparation and engaging interactions.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
04.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Cashier
Taco Bell
10.2020 - 04.2021
- Greeted customers entering store and responded promptly to customers
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Facilitated positive shopping experience.
Sales Associate
Gordmans
10.2019 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Esthetician License -
Summit Salon Academy
Lexington, KY04.2024
Cosmetology License -
Cte Cosmetology
Winchester, KY03.2023
Skills
- Time management
- Team player
- Problem-solving
- Cleanliness
- Exceptional customer service
- Hospitality service expertise
Timeline
Barista
Starbucks
04.2021 - Current
Cashier
Taco Bell
10.2020 - 04.2021
Sales Associate
Gordmans
10.2019 - 07.2020
Esthetician License -
Summit Salon Academy
Cosmetology License -
Cte Cosmetology