Jordan Holland
Las Vegas,NV
Summary
Organized and customer-focused professional with experience in administrative support, customer service, and office management. Skilled in handling inquiries, scheduling, data entry, and maintaining records with accuracy. Proficient in Microsoft Office and committed to providing excellent service in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Leasing Consultant
WestCorp Property Management
02.2025 - Current
- Verified tenant incomes and other information before accepting lease applications.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Greeted clients, showed apartments, and prepared leases.
Concierge
The Paramount at Buckhead
01.2020 - 01.2024
- Served as the primary point of contact for residents and guests in a luxury residential setting, ensuring excellent service.
- Managed building operations, including scheduling maintenance services and coordinating vendor access.
- Responded to resident inquiries and requests promptly, maintaining high levels of customer satisfaction.
- Oversaw package deliveries, guest check-ins, and security protocols to maintain a safe and welcoming environment.
Overnight Customer Service Specialist
Citibank
01.2017 - 01.2019
- Assisted customers with account inquiries, including transaction history, balances, and payment resolutions.
- Provided overnight support for account issues, ensuring prompt and accurate assistance during non-standard hours.
- Resolved disputes and complaints efficiently while maintaining a calm and professional demeanor.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Service Coordinator/Accounts Payable Assistant
Arlington Toyota
01.2015 - 01.2018
- Welcomed customers, scheduled service appointments, and managed high call volumes.
- Verified invoices, processed payments, and reconciled repair orders and statements in compliance with financial policies.
- Demonstrated strong attention to detail in data entry, filing, and documentation.
- Communicated with clients and service providers to provide updates on work progress.
Education
BBA - Administration/Management
Georgia State University
Atlanta, CA05-2026
Skills
- Administrative Support
- Customer Service
- Data Entry
- Time Management
- Leadership
- Effective Communication
- Conflict Resolution
Certification
Life Insurance License, Georgia, Nevada, 12/31/24
Timeline
Leasing Consultant
WestCorp Property Management
02.2025 - Current
Concierge
The Paramount at Buckhead
01.2020 - 01.2024
Overnight Customer Service Specialist
Citibank
01.2017 - 01.2019
Service Coordinator/Accounts Payable Assistant
Arlington Toyota
01.2015 - 01.2018
BBA - Administration/Management
Georgia State University
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