Errcia Guzman
Las Vegas
Summary
Versatile Property Manager with proven skills in cost-effective property operations, maintaining high occupancy rates and generating steady revenues. Collaborated with tenants, owners and service providers to consistently meet property management requirements. Coordinated repairs, met with prospective tenants, and resolved business concerns.
Experienced with tenant management, lease negotiations, and property marketing. Utilizes strong interpersonal and communication skills to ensure tenant satisfaction and retention. Track record of effectively managing multiple properties and maintaining high occupancy rates.
Overview
9
9
years of professional experience
Work History
Leasing Consultant
Westcorp Management Group LLC
10.2021 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Collected rent and tracked resident payments and information in computer system.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
Property Manager
Advanced Management Group Nevada LLC
02.2017 - 08.2021
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Coordinated with vendors for maintenance services, ensuring timely and quality repairs across all properties.
- Managed tenant relations, addressing concerns and resolving issues to maintain high resident satisfaction.
- Developed and implemented property marketing strategies to attract and retain tenants, enhancing occupancy rates.
- Utilized property management software to track leasing activity, tenant communications, and maintenance requests.
- Prepared and maintained comprehensive property budgets, tracking expenses and forecasting future financial needs.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Education
Some College (No Degree) - Cosmetology
Cerritos College
Norwalk, CAGED -
Warren High School
Downey, CA06.1996
Skills
- Commercial property
- Merchandise stocking
- Store opening and closing
- Employee engagement and motivation
- Able to lift 100 pounds
- Hard-working
- Money Transfer Systems
- Merchandising
- Customer relations
- Payment processing
- Bank deposits
- Effective customer upselling
- Cash drawer balancing
- Customer assistance
- Customer service
- Fair housing policies
- Clear communication
- Lease renewals
Languages
English
Professional
Spanish
Professional
Timeline
Leasing Consultant
Westcorp Management Group LLC
10.2021 - Current
Property Manager
Advanced Management Group Nevada LLC
02.2017 - 08.2021
GED -
Warren High School
Some College (No Degree) - Cosmetology
Cerritos College
Education and Training
other,other