Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Hopkins

Fort Worth,TX

Summary

Patient Access Specialist with four years of experience in streamlining admissions processes and enhancing patient satisfaction. Skilled in data analysis and healthcare compliance, effectively reducing wait times, and improving service quality. Demonstrates strong team collaboration and conflict resolution abilities, committed to optimizing patient care through innovative process improvements.

Overview

4
4
years of professional experience

Work History

Care Navigator-Remote

Ascension
St. Louis, MO
05.2024 - Current
  • Scheduled and confirmed appointments.
  • Answered incoming calls from potential new patients and existing patient inquiries.
  • Provided clear instructions to patients regarding their upcoming visits.
  • Provided technical support for patient portals.
  • Guided patients through healthcare options, enhancing satisfaction and access to care.
  • Filed concerns for patients for further assistance with a resolution.

Baylor Scott & White Emergency Hospital

Emerus 24 Hour Emergency Room
Burleson, TX
11.2020 - 05.2024
  • Facilitated patient admissions, enhancing process efficiency and reducing wait times significantly.
  • Verified insurance eligibility through online portals or by phone calls.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Collaborated with medical staff to ensure seamless communication and patient satisfaction.
  • Resolved patient inquiries promptly, fostering trust and improving overall service experience.
  • Entered patient data into electronic medical record system accurately and efficiently.

Education

High School Diploma -

Burleson High School
Burleson, TX
05.2018

Bachelor of Arts - Spanish Language And Cultures

Columbia College
Columbia, MO

Skills

  • Customer Service
  • Strong Work Ethic
  • Active Listening
  • Computer Skills
  • Data Entry
  • PPE Use
  • Critical Thinking
  • Conflict Resolution
  • People Skills
  • Problem Solving
  • Friendly, Positive Attitude
  • Reliable & Trustworthy
  • Organizational Skills
  • Some Spanish

Timeline

Care Navigator-Remote

Ascension
05.2024 - Current

Baylor Scott & White Emergency Hospital

Emerus 24 Hour Emergency Room
11.2020 - 05.2024

High School Diploma -

Burleson High School

Bachelor of Arts - Spanish Language And Cultures

Columbia College

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Jordan Hopkins