Jordan Hornaday

• Responsible for recognizing the banking needs of customers and fulfill those needs by answering inquiries; informing customers of new services and product promotions; and striving to become our customers' total financial services provider by being knowledgeable of all Bank OZK product.

· Complies with Bank policies and procedures; operations policies and procedures; Federal regulations and security policies and procedures by participating in all dual control functions; auditing other teller drawers; following opening and closing procedures, etc.

• Responsible for submitting referrals to our Merchant Services, Treasury Management, Commercial Lending, and CRA Lending departments.

• Capable of running Vault, ATM and personal teller drawers.

• Proactive to help resolve customer concerns in a timely, professional manner.

• Provides leadership, conflict resolution, and communication to the client service team.

• Completes all essential training in a timely fashion. Always eager to learn more.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Planned team-building exercises to increase employee performance and job satisfaction.
• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

• Oversees a store of over 40 people, with as many as 15 per shift.

• Works as an OTM and trained 5 Licensees, 7 assistant managers, and 40+ employees.

• Develops solutions to maintain labor goals and stretch targets, achieved an average 2% decrease in labor costs.

• Worked as head catering manager and marketing coordinator and helped grow annual sales by 12%

• Developed a training plan that has been implemented as a standard procedure in five stores.

• Designed solutions in keeping operational costs low and maintaining store cleanliness.

• Contributed to team success by completing jobs quickly and accurately.
• Trained new team members by relaying information on company procedures and safety requirements.
• Continuously checked products for quality assurance according to strict guidelines.
• Learned all required tasks quickly to maximize performance.
• Developed strong cooperative relationships with coworkers and managers.
• Kept work areas clean, organized and safe to promote efficiency and team safety.
• Worked different stations to provide optimal coverage and meet production goals.