Technical Support – Skilled in troubleshooting and maintaining audiovisual equipment
Jordan Hughes
Experienced Operations & Technical Manager | Event Production
Lewis Center,OH
Summary
Results-driven Manager with a strong background in operations management, customer satisfaction, and technical support. Proven ability to enhance team performance, streamline scheduling, and drive revenue growth by fostering creativity and efficiency. Skilled in strategic problem-solving and effective communication, consistently improving customer loyalty and overall business success.
Overview
6
6
years of professional experience
Work History
Technical Assistant Manager | Event Operations
Lighthouse Immersive Artspace
10.2021 - 08.2023
- Managed recruiting, scheduling, and performance evaluations to maintain a well-trained event staff.
- Oversaw daily operations, guest services, and conflict resolution to enhance visitor satisfaction.
- Developed customer service strategies that increased retention and repeat attendance.
- Implemented organizational structures to improve efficiency and team collaboration.
- Fostered creativity and engagement, boosting employee morale and revenue.
- Supervised retail, inventory, and cash handling for seamless merchandise operations.
- Operated and maintained audiovisual systems, projections, and special effects for events.
- Played a key role in immersive productions (Van Gogh, Monet and the Impressionists, Disney Animation), optimizing event technology and guest experiences.
- Applied expertise in digital exhibits to improve audiovisual setups, crowd flow, and interactive engagement at large-scale events.
Operations & Technical Manager
AMC Theatres
09.2017 - 10.2021
- Managed recruiting, scheduling, and payroll to ensure efficient staffing and operations.
- Oversaw inventory and PLC systems for seamless event execution.
- Provided technical support for audiovisual equipment, ensuring high-quality presentations.
- Led customer satisfaction efforts and conflict resolution in a fast-paced environment.
- Streamlined operations by collaborating across departments and optimizing workflows.
- Cross-trained employees to improve team adaptability and efficiency.
- Applied theater industry experience to enhance event production, crowd management, and technical execution.
Skills
Software Proficiency – Skilled in productivity tools such as Google Docs, Google Drive, and Microsoft Office (Word, Excel, PowerPoint)
Operations Management – Streamlining workflows and improving efficiency
Customer Service & Conflict Resolution – Enhancing guest experiences and issue resolution
Schedule Coordination – Ensuring optimal staffing and productivity
Recruiting & Training – Hiring, developing, and evaluating high-performing teams
Cash Handling & Retail – Managing transactions and inventory accuracy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Google Docs
Microsoft Office
Interests
Event Planning & Behind-the-Scenes Operations – Passion for understanding the logistics and coordination that bring large-scale events to life
Exploring & Traveling – Enthusiastic about discovering new places and cultures, enhancing adaptability in dynamic event environments
Networking & Meeting New People – Enjoy building connections with diverse individuals, fostering strong client and guest relationships
Experiential Engagement – Drawn to immersive experiences and interactive events that captivate audiences and enhance attendee satisfaction
Timeline
Technical Assistant Manager | Event Operations
Lighthouse Immersive Artspace
10.2021 - 08.2023
Operations & Technical Manager
AMC Theatres
09.2017 - 10.2021
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