JORDAN HUNTER

Work History

Bolt On Technology

01.2021 - Current

Worked with external third parties such as John Deere and Toyota to assess the product throughout the lifecycle, working closely with engineering to create “one team” alignment around product strategy and roadmap.
Continuously defining the product vision, and launching winning products while ensuring that both revenue and customer satisfaction goals are met.
Collaborated with sales, marketing and support teams to launch products on time and within budget.
Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
Liaised with clients to develop deep understanding of business needs and current market landscape.

Bolt On Technology

01.2020 - 01.2021

Created KPIs for 175 clients, based on customer report data, signaling high/low customer engagement and established a regular cadence to perform proactive client health checks, identifying improvements and/or issues.
Collaborated closely with Technical Support, Product and Engineering team to communicate client pain points.
Transformed existing processes and rebuilt platform to optimize information utility and process efficiency.
Worked with technical resources to conduct root cause analysis and prevent future issues.
Developed program plans, goals, objectives, and milestones for evaluating and measuring effectiveness of operations.

Bolt On Technology

01.2019 - 01.2020

Became a trusted internal advocate for 40+ clients, advising on best practices for and setting up SMS and email marketing campaigns.
Used technical and product expertise to demonstrate product value, and drive customer retention.
Tracked and reported on marketing campaign performance monthly to help with optimizing current and future plans.
Leveraged tracking data to segment target audiences, trigger campaigns and personalize content.
Managed digital projects end-to-end, from initial conceptualizing through final implementation and live monitoring.

Homebase

01.2018 - 01.2019

Assisted customers with product setup which included problem solving, researching and providing resolutions to customer questions/issues.
Worked Homebase API and partner integrations.
Collaborated cross-functionally with product team to improve customer-facing product functionality and internal implementation improvements.
Established relationships with key retail accounts.
Managed and analyzed sales data and trade and business analytics.
Performed troubleshooting of technical issues within production environment.

HelloFresh

01.2018 - 01.2019

Developed product training materials for sales ensuring teams were updated on upcoming launches and initiatives.
Coached sales teams on best practices for communicating product value proposition to customers.
Documented all new products, features, and sales objectives.