Jordan Hurlburt
Eau Claire
Summary
Years of experience in Customer Service, Information Technology and Youth Ministry have all been centered around caring for people. Whether that be answering questions about bank accounts, resetting a password for an employee or walking through life's challenges with teenagers, my career has been focused on making lives better. These diverse careers and experiences have allowed me to perform well in a variety of work environments.
Overview
14
14
years of professional experience
Work History
Landscape Foreman
Down to Earth Landscape & Design
05.2023 - Current
- Increased efficiency by maintaining a clean and organized work environment both on job sites and at the company yard.
- Performed planting, watering, mulching, and edging of landscape beds.
- Planted plants, trees, bushes, and flowers for residential and commercial clients.
- Operated skid steers and landscape machinery to create professional landscape designs.
- Streamlined project timelines by effectively managing crew members, delegating tasks, and coordinating resources.
- Ensured high-quality workmanship by training crew members in proper techniques for planting, installing, edging, and equipment use.
Youth Pastor
Jacob's Well Church
08.2017 - 09.2022
- Planned weekly groups as well as special events and overnight retreats.
- Oversaw youth ministry budget and tracked all expenses.
- Taught and counseled youth ages 11-18.
- Planned and led worship services, wrote sermons and worked with key church leaders to carry out church mission.
- Scheduled and managed teams of youth volunteers.
- Built lasting relationships with youth and parents or guardians through weekly events and summer camps.
- Carried out day-day-day duties accurately and efficiently.
Software Implementer
CCF Bank
07.2014 - 08.2017
- Implemented several new lending platforms for Indirect Paper, Consumer, and Mortgage departments.
- Configured, installed and handled troubleshooting tasks for variety of lending software applications.
- Focused solutions on industry-specific workflows, and bank protocols, tailoring implementations to bank needs.
- Explained complex, technology-related issues in basic, understandable terms to employees.
- Led and assisted technical upgrade projects for bank by working and coordinating with software consultants and developers for integrations.
- Facilitated best user experience through continuous support, training classes, improvements and communication of system changes.
IT Technician
CCF Bank
09.2013 - 06.2014
- Performed maintenance tasks on PCs, networks and printers.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Onboarded new users to internal systems by providing network credentialing, desktop and laptop usage.
Customer Service Representative
CCF Bank
03.2011 - 09.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided primary customer support to internal and external customers.
Education
Associate of Applied Science - Information Technology
Chippewa Valley Technical College
Eau Claire, WI05.2010
High School Diploma -
Durand High School
Durand, WI05.2008
Skills
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Telephone Management
- Team-Oriented and Cooperative
Hobbies
Hunting, fishing and outdoor recreation.
Timeline
Landscape Foreman
Down to Earth Landscape & Design
05.2023 - Current
Youth Pastor
Jacob's Well Church
08.2017 - 09.2022
Software Implementer
CCF Bank
07.2014 - 08.2017
IT Technician
CCF Bank
09.2013 - 06.2014
Customer Service Representative
CCF Bank
03.2011 - 09.2013
Associate of Applied Science - Information Technology
Chippewa Valley Technical College
High School Diploma -
Durand High School
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