Jordan Irizarry
Pinellas Park,FL
Summary
Goal-driven strategic leader and decisive business professional offering progressive experience in operations leadership. Skilled at identifying and implementing process improvements to drive efficiency and productivity. A motivating leader with proven success managing cross-functional teams. Strong entrepreneurial spirit, open mind and willingness to take on new challenges that require patience and perseverance.
Overview
18
18
years of professional experience
Work History
BUSINESS FOUNDER/ OWNER
Recording Studio
Seminole, FL
01.2017 - Current
- Develope and implement a comprehensive business plan to launch the company.
- Create and manage the company's financial budgeting, forecasting, and reporting systems.
- Oversee all aspects of operations including product development, marketing, sales, customer service, and finance.
- Recruite, hire, and train staff members to ensure that operational goals were met.
- Create captivating experiences for clients utilizing state-of-the-art equipment.
- Ensure equipment and machinery are properly maintained.
- Monitor studio supply and kitchen stock to ensure guests and artists experience exceptional hospitality.
Phone Operator
CallStar
St. Petersburg, FL
03.2013 - 12.2015
- Answered incoming calls and directed them to the appropriate department or individual.
- Responded promptly to inquiries from customers, management, and other departments within the organization.
- Utilized various software programs including Microsoft Word, Excel, and Outlook to complete job tasks efficiently.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Provided customer service support for customers with questions or technical issues.
- Assisted in troubleshooting phone system issues.
- Coordinated with vendors when necessary to resolve technical issues quickly.
- Generated weekly reports summarizing phone activity for management review.
Credit Repair Specialist
lawyer name
Largo, FL
01.2006 - 12.2009
- Analyzed customer's credit reports and identified discrepancies, errors, and potential areas of improvement.
- Negotiated with creditors to remove negative items from client's credit report.
- Created dispute letters for customers to send to creditors in order to challenge incorrect information on their reports.
- Provided excellent customer service at all times; responded promptly and professionally to inquiries from both existing and potential customers.
Skills
- Entrepreneurial and Innovative
- Team Leadership
- Customer Acquisition
- Project Management
- Staff Management
- Client Engagement
- Recruitment and hiring
- Cash Flow Management
- Product Roadmaps
- Process Improvements
Timeline
BUSINESS FOUNDER/ OWNER
Recording Studio
01.2017 - Current
Phone Operator
CallStar
03.2013 - 12.2015
Credit Repair Specialist
lawyer name
01.2006 - 12.2009