Jordan Isaac
Saint Paul
Summary
Dynamic individual with extensive experience in customer service and mechanical recovery. Actively pursuing a welding degree to expand technical expertise. Known for a strong work ethic, adaptability, and excellent communication skills. Capable of thriving in unsupervised environments and rapidly mastering new tasks.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server support
Outback Steakhouse
Maplewood
02.2025 - 03.2025
- Assisted servers by delivering food and beverages to guests promptly.
- Maintained cleanliness and organization of dining areas and service stations.
- Communicated effectively with guests to address requests and concerns promptly.
Security
Secured presence agency
Minneapolis
04.2023 - 01.2025
- Ensured compliance with security standards, policies, and procedures.
- Implemented best practices for security, scalability, and maintainability.
- Analyzed customer requirements and recommended suitable security solutions.
Expo/Food Runner/Server
Wild Bills Sports Saloon
Saint Paul
12.2021 - 12.2022
- Assisted servers by communicating customer requests and special dietary needs.
- Supported team members during high-volume shifts, fostering a collaborative atmosphere.
- Delivered food and beverages promptly to tables in a busy sports saloon.
Tow Truck Operator
Absolute Towing and Recovery
Newport
07.2021 - 12.2021
- Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
- Communicated effectively with dispatch to coordinate tow requests and assignments.
CSR - Customer Service Representative
Gopher State One Call
Saint Paul
12.2020 - 07.2021
- Assisted customers in understanding utility services and processes.
- Managed incoming inquiries through phone, email, and online chat.
- Maintained accurate records of customer interactions and transactions.
Tow Truck Operator
Virgil's auto clinic llc
Saint Paul
02.2020 - 12.2020
- Operated tow trucks to recover vehicles from various locations.
Lumber Recovery
Ottos pallet recycling
Saint Paul
07.2019 - 12.2019
- Loaded and unloaded shipments of lumber using hand tools and machinery.
- Loaded lumber onto trucks for delivery to job sites.
- Operated saws, forklifts and wood splitters.
Receptionist
Rebuilding Together twin cities
Minneapolis
06.2016 - 09.2016
- Managed front desk operations and greeted visitors warmly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls and directed inquiries to appropriate personnel.
Education
Welding -
Saint Paul College-A Community And Technical College
Saint Paul, MN06-2026
General Studies -
Jennings community school
Saint Paul, MN06-2019
Skills
- Server support
- Technical troubleshooting
- System installation
- Network management
- Data protection
- Preventive maintenance
- Incident reporting
- Problem resolution
- Customer service
- Time management
- Team collaboration
- Communication skills
Certification
- ServSafe manager certificate, 04/25, 04/30
- ServSafe Food Manager Certification
- Food Handler Certification
Languages
English
Spanish
Additional Information - Authorized To Work
Authorized to work in the US for any employer
Timeline
Server support
Outback Steakhouse
02.2025 - 03.2025
Security
Secured presence agency
04.2023 - 01.2025
Expo/Food Runner/Server
Wild Bills Sports Saloon
12.2021 - 12.2022
Tow Truck Operator
Absolute Towing and Recovery
07.2021 - 12.2021
CSR - Customer Service Representative
Gopher State One Call
12.2020 - 07.2021
Tow Truck Operator
Virgil's auto clinic llc
02.2020 - 12.2020
Lumber Recovery
Ottos pallet recycling
07.2019 - 12.2019
Receptionist
Rebuilding Together twin cities
06.2016 - 09.2016
Welding -
Saint Paul College-A Community And Technical College
General Studies -
Jennings community school