Jordan Jerez
Rio Rancho,NM
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
HomeGoods, TJX Companies
07.2025 - Current
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Developed training programs for new team members, enhancing onboarding efficiency and knowledge retention for over 50 empoyees.
- Implemented inventory management systems, reducing shrinkage and improving stock accuracy.
- Analyzed sales data to identify trends, informing strategic decisions for promotional activities.
- Coordinated scheduling and staffing to optimize labor costs while maintaining service levels.
- Mentored staff on customer service best practices, fostering a positive shopping experience.
- Executed merchandising strategies that enhanced product visibility and drove sales growth.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Key Carrier
HomeGoods
11.2023 - 07.2025
- Coordinated with management to execute promotional events effectively.
- Analyzed sales trends to improve product placement and merchandising strategies.
- Oversaw daily operations, ensuring compliance with safety regulations and standards.
- Developed efficient workflows, boosting overall productivity within the team.
Key Carrier
TJ Max
08.2022 - 11.2023
- Led team in ensuring exceptional customer service and satisfaction.
- Trained and mentored new staff on operational processes and company policies.
- Managed inventory control, optimizing stock levels and reducing shrinkage.
- Implemented loss prevention strategies, enhancing store security measures.
Assistant Manager
Kirkland’s
04.2020 - 08.2021
- Supervise up to 8 employees with their day-to-day work activities
- Create work schedule for all employees
- Ensuring that proper personnel are assigned for proper store coverage
- Budget employee hours as assigned by the company
- Ensure that requested days off are provided to the employee
- Set the opening float for all the cash registers
- Take the deposit to the Bank
- Ensure all the cash registers are balanced at the end of the day
- Create a deposit at the end of the day
Sales Leader
Pier 1 Imports
08.2018 - 04.2020
- Key holder- responsible for opening and closing the store
- Supervising associates with day to day work activities
- Work with customers to establish what they need and the best way to help them
- Help merchandise the store to create sale opportunities
- Determine sales from last year and what needs to happen to help sales for this year
- Supervise associates and receive truck every week
- Unloading truck and making sure it is all accounted for
- Receive customer orders and contact them when order is ready
- Organize merchandise to make it easier to move and set sales floor
- Organize office and paperwork to make the day to day work activities run smoother
- Count down registers and create deposits at night for bank in the morning
Truck Manager / Assistant Manager
Kirkland’s
11.2017 - 08.2018
- Supervise up to 8 employees with their day to day operations as well as 3 to 4 employees with the unloading of the truck
- Create work schedule for all employees
- Ensuring that proper personnel are assigned for proper store coverage
- Budget employee hours as assigned by the company
- Ensure that requested days off are provided to the employee
- Set the opening float for all the cash registers
- Take the deposit to the Bank
- Ensure all the cash registers are balanced at the end of the day
- Create a deposit at the end of the day
- Setup store displays as provided by Kirkland’s
- Verify the manifest from the truck driver with the manifest listed on the computer
- Categorize all the shipment into the different sections of the store
- Receive the shipment into the computer system
- Manage all the E-commerce (on-line) Orders
- Label the items received with customers name
- Notify the customer of their order being available for pickup
Team member
Kirkland’s
06.2017 - 11.2017
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Bagged, boxed or gift-wrapped sold merchandise per customer’s request.
- Maintained cleanliness and presentation of stock room and production floor.
- Routinely answered customer questions regarding merchandise and pricing.
- Politely assisted customers in person and via telephone.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Dedicated to continuously improving sales abilities and product knowledge.
Education
High School Diploma -
Robert E. Lee High School
01.2016
Skills
- Quick learner
- Training development aptitude
- Creative problem solver
- Positive Customer Experiences
- Energetic Work Attitude
- Product Assistance
- Customer service and engagement
- Exceptional communication skills
- Active Listening Skills
- Strong Organizational Skills
- Team building and leadership
- Customer Assistance
- Problem-solving
- Retail operations
- Team management
- Employee scheduling
- Hiring and training
- Flexible schedule
- Operations oversight
- Customer experience
Timeline
Assistant Store Manager
HomeGoods, TJX Companies
07.2025 - Current
Key Carrier
HomeGoods
11.2023 - 07.2025
Key Carrier
TJ Max
08.2022 - 11.2023
Assistant Manager
Kirkland’s
04.2020 - 08.2021
Sales Leader
Pier 1 Imports
08.2018 - 04.2020
Truck Manager / Assistant Manager
Kirkland’s
11.2017 - 08.2018
Team member
Kirkland’s
06.2017 - 11.2017
High School Diploma -
Robert E. Lee High School