Jordan Johnson
Portsmouth,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Delivery Driver
Coastal Infusion Services
11.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and hospitals.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
HVAC Maintenance Tech
Robert Refrigeration Service
08.2020 - 11.2022
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Auto Insurance Agent
Geico
06.2018 - 02.2020
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Managed heavy workload of call coming to help customers 50-100 daily
Education
High School Diploma -
Green Run High School
Virginia Beach, VA06.2012
Skills
- Report Preparation
- Quality Control
- Prioritization
- Reading Comprehension
- Managing Multiple Tasks
- Account Management
- Critical Thinking
- Membership Inquiries and Renewals
Certification
- Real estate License - current
Timeline
Delivery Driver
Coastal Infusion Services
11.2022 - Current
HVAC Maintenance Tech
Robert Refrigeration Service
08.2020 - 11.2022
Auto Insurance Agent
Geico
06.2018 - 02.2020
High School Diploma -
Green Run High School
- Real estate License - current
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