Jordan Johnson
Summary
Motivated and reliable worker with experience in fast-paced retail, customer service, and caregiving roles. Skilled in efficiently handling customer orders, maintaining accuracy in high-volume environments, and providing strong, empathetic communication in both customer-facing and support situations. Experienced in teamwork, time management, and adapting quickly to new systems and responsibilities. Proficient in basic Microsoft Office tools including Word, Excel, and PowerPoint. Known for a strong work ethic, dependability, and the ability to remain calm and effective in demanding environments.
Overview
6
6
years of professional experience
Work History
Team Member
Walmart
New Orleans
09.2022 - Current
- Accurately pick, stage, and prepare customer online grocery orders while maintaining quality, freshness, and inventory accuracy standards
- Utilize handheld systems and store technology to efficiently locate products and complete orders within strict time targets
- Deliver completed orders directly to customers, ensuring a professional, friendly, and service-oriented experience during pickup
- Delivered exceptional customer service by actively listening and responding to inquiries.
- Ensure proper handling, loading, and transportation of groceries to customers’ vehicles while maintaining product integrity
- Consistently meet productivity and accuracy goals in a fast-paced, high-volume retail environment
- Collaborate with team members to support smooth workflow and timely order fulfillment
- Maintain company standards for safety, cleanliness, and food handling compliance
Team Member
Wendy's
New Orleans
01.2021 - 01.2022
- Delivered friendly customer service in fast-paced quick-service restaurant, enhancing guest satisfaction
- Processed customer orders with accuracy at register and drive-thru, contributing to positive dining experiences
- Prepared food items according to company standards, maintaining quality, speed, and food safety guidelines
- Operated point-of-sale (POS) system to process transactions, handle payments, and manage order accuracy
- Maintained cleanliness of workstations, dining area, and food prep areas in compliance with health and safety standards
- Coordinated with team members to maintain smooth service flow during peak hours, improving overall efficiency
- Handled customer concerns professionally to ensure satisfaction and repeat business
Caregiver, Special Needs
Acumen
New Orleans
02.2020 - 11.2020
- Provided consistent in-home care and supervision for family members with special needs, ensuring safety, structure, and daily well-being
- Assisted with daily living activities including meal preparation, feeding, and maintaining a safe and organized home environment
- Supported learning and development by helping with basic academic tasks, life skills training, and routine building
- Monitored and managed household safety to ensure a secure environment at all times
- Demonstrated patience, responsibility, and adaptability while balancing caregiving duties with other responsibilities
Education
BBA - Business Administration And Management
Dillard University
New Orleans, LA05-2026
Skills
- Customer service and client interaction
- Fast-paced retail operations and order fulfillment
- Food safety and sanitation standards
- Cash handling and POS systems
- Inventory management and product organization
- Team collaboration and communication
- Time management and multitasking
- Empathetic communication and support in customer and caregiving situations
- Microsoft Word (document creation, formatting, resumes, reports)
- Microsoft PowerPoint (presentations, slideshows)
- Microsoft Excel (basic spreadsheets and data entry)
- Google Workspace (Docs, Sheets, Slides)
- Basic computer literacy and digital communication tools
- Strong work ethic and reliability
- Experience supporting individuals with special needs
- Problem-solving in fast-paced environments
- Ability to learn quickly and adapt to new systems
Timeline
Team Member
Walmart
09.2022 - Current
Team Member
Wendy's
01.2021 - 01.2022
Caregiver, Special Needs
Acumen
02.2020 - 11.2020
BBA - Business Administration And Management
Dillard University