Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Jordan Johnston

Jordan Johnston

Summary

Dynamic Network Technician with proven expertise at Xpodigital in network configuration and troubleshooting. Adept at collaborating with teams to implement large-scale projects, ensuring optimal performance and minimal downtime. Strong documentation skills complement a commitment to exceptional service, enhancing client satisfaction and operational efficiency. Efficiency when working in high-paced high-stress environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Network Technician 2

Xpodigital
01.2023 - Current
  • Assisted in network installation and configuration tasks to ensure optimal performance for clients.
  • Supported troubleshooting efforts for connectivity issues across various devices.
  • Maintained accurate documentation of network configurations and changes for future reference.
  • Collaborated with team members for successful implementation of large-scale network projects such as property wide access point replacements.
  • Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
  • Ran cabling and installed data drops for new node installations.
  • Collaborated with team members to conduct routine network maintenance checks and updates.

A.I.T. Service Desk

Teksystems
08.2022 - 01.2023
  • Developed skills for working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations, answering 60+ calls a day with varying issues.
  • Provided exceptional customer service by addressing user inquiries and resolving concerns promptly.
  • Maintained accurate documentation of support tickets, ensuring streamlined communication within the team and to teams when escalated.
  • Utilized ticketing systems to track and prioritize incoming support requests efficiently.
  • Collaborated with IT departments to escalate unresolved cases, ensuring prompt resolution for clients.

I.T. Field Technician

Brooksource
04.2022 - 08.2022
  • Worked with fellow contract employees for the "Phase 2" of EPIC go-live project at Advent Health locations in Orlando.
  • Implemented Epic system workflows to enhance clinical operations.
  • Diagnosed and repaired printer issues functioning with EPIC systems, ensuring optimal performance and minimal downtime.
  • Conducted regular inspections and maintenance of equipment to ensure optimal performance for go-live.
  • Kept detailed records of completed tasks and data.

Custodian

Walt Disney World Resort
06.2021 - 05.2023
  • Worked Part time when contracted I.T. work was no available. Picked up extra shifts to maintain full-time hours.
  • Maintained cleanliness and sanitation in assigned areas to meet health standards.
  • Assisted in training new custodial staff on proper cleaning techniques and safety protocols.
  • Collaborated with cast members to ensure thorough completion of daily cleaning tasks.
  • Assisted guests with requests, directions, and Walt Disney World customer service experience.

Line Cook

George's LLC
06.2019 - 06.2021
  • Prepared and plated diverse menu items in accordance with established recipes and presentation standards.
  • Collaborated with kitchen staff to maintain smooth operations during high-volume service periods.
  • Implemented food safety and sanitation practices, ensuring compliance with health regulations.
  • Trained new team members on cooking techniques and kitchen protocols to enhance efficiency.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.

Education

Bachelor of Arts - Theatrical Design And Technology

Louisiana State University
Baton Rouge, LA
05-2019

Skills

  • Network configuration
  • Hardware installation
  • Network troubleshooting
  • Wireless networking
  • Cabling infrastructure
  • Switches and routers
  • Network monitoring
  • Cable termination

Certification

Cisco Certified Service Technician - CCST (Networking)


Certified Fiber Optics Technician - (CFOT)

Timeline

Network Technician 2

Xpodigital
01.2023 - Current

A.I.T. Service Desk

Teksystems
08.2022 - 01.2023

I.T. Field Technician

Brooksource
04.2022 - 08.2022

Custodian

Walt Disney World Resort
06.2021 - 05.2023

Line Cook

George's LLC
06.2019 - 06.2021

Bachelor of Arts - Theatrical Design And Technology

Louisiana State University

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