David Champion
Acworth,GA
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
24
24
years of professional experience
Work History
Network Field Technician 2
Sinch
06.2004 - Current
- Enhanced customer satisfaction through prompt troubleshooting and resolution of connectivity problems.
- Ensured compliance with industry standards in all installations, upgrades, and repairs of network components.
- Reduced downtime by performing regular maintenance on network equipment and infrastructure.
- Minimized service interruptions by proactively identifying potential issues and addressing them before they escalated.
- Increased overall system stability by conducting thorough testing after each installation or repair job.
- Assisted in the design and deployment of new networks, contributing technical expertise to ensure optimal performance from day one.
- Efficiently balanced multiple tasks simultaneously, prioritizing work according to urgency and impact on overall system performance.
Switch Technician
Focal Communications
07.2000 - 06.2004
- Streamlined switch management processes, documenting procedures for future reference and staff training purposes.
- Supported efficient network operations by collaborating with various teams to address switch-related concerns and implement solutions.
- Reduced downtime through swift identification and repair of faulty switches or related components.
- Assisted in the successful completion of major network projects, contributing expertise in switch configurations and installations.
- Contributed to a safe working environment by following established safety protocols when handling sensitive switching equipment during installations or repairs.
- Responded to service requests during and after business hours.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
Education
High School Diploma -
Toll Gate High School
Warwick, RI06.1988
Skills
- Hardware maintenance
- Network Troubleshooting
- Network configuration
- Telecommunications Knowledge
- Remote Support
- Team Collaboration
- Active Listening
- Staff Assistance
Timeline
Network Field Technician 2
Sinch
06.2004 - Current
Switch Technician
Focal Communications
07.2000 - 06.2004
High School Diploma -
Toll Gate High School
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