Michael Wiesner

Whittier,CA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

years of professional experience

Certification

Work History

Network Field Technician

Riverstreamz

11.2020 - Current

Deliver exceptional support to clients by promptly and professionally addressing their concerns, while meticulously documenting all interactions.
Diagnosed and executed resolution for network and server issues.
Assisted in the design and deployment of new networks, contributing technical expertise to ensure optimal performance from day one.

IT Systems Administrator

Spectrum Chemicals and Laboratory Products

06.2006 - 10.2018

Managed critical infrastructure upgrades, ensuring minimal disruption to business operations during transitions.
Provided exceptional technical support to end-users, promptly addressing any reported issues or concerns with system functionality.
Led migration efforts from legacy systems onto modern platforms without causing disruptions to end-users or compromising data integrity.
Secured network systems by implementing robust security protocols, mitigating risks associated with cyber threats.
Developed comprehensive documentation for IT processes and procedures, facilitating knowledge transfer amongst team members.

IT Team Lead

East Valley Community Health Center

02.2019 - 11.2019

Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.

Education

Bachelor of Science - Information Systems

University of Redlands

Redlands, CA

Skills

Network troubleshooting
Wireless networking
Equipment installation
Hardware maintenance

Remote support
Ticket management
Application support
Technical support

Certification

MCSE - Microsoft Certified Systems Engineer
CompTIA Security+
CompTIA A+ Technician

Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemote

Important To Me

Work-life balanceCompany CulturePersonal development programs401k matchWork from home option4-day work weekHealthcare benefitsFlexible work hours

Accomplishments

I took the initiative to deliver engaging first-level training and guidance to clients and team members on network systems, emphasizing clear, easy-to-understand instructions to facilitate patient education for non-technical users.
- I committed myself to maintaining a cutting-edge understanding of relevant hardware and software, proactively keeping up with updates and effectively communicating changes to users, resulting in seamless adoption and exceptional ongoing support. Ensure seamless adoption and ongoing support.

Portfolio

My Professional Work