Jordan Jones
18151 68th Ave NE, Unit 502,WA
Summary
Dynamic Service/Branch Manager with a proven track record at Hart's Services, excelling in customer service management and team leadership. Skilled in operational efficiency and employee training, I drive workflow improvements and enhance service quality, ensuring high customer satisfaction and loyalty. Committed to fostering a positive team environment and achieving organizational goals. Seeking a long-term career opportunity with a company that values exceptional customer service, professional development and internal growth.
Overview
15
15
years of professional experience
Work History
Service Manager / Branch Manager
Hart's Services (Chipper Acquisition)
Lynnwood, WA
07.2024 - Current
- Managed service scheduling and dispatching, ensuring optimal resource allocation and timely responses.
- Analyzed performance metrics to identify areas for improvement, driving operational enhancements across teams.
- Collaborated with cross-functional teams to integrate new technologies, optimizing service management systems.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Streamlined operational processes, improving efficiency and reducing response times in service delivery.
- Led team in delivering exceptional customer service, enhancing client satisfaction and retention.
Plumbing Service Manager
Allreds Plumbing & Radiant (Chipper)
Renton, WA
05.2023 - 07.2024
- Supervised daily operations to ensure high-quality service delivery to clients.
- Trained and mentored team members on plumbing and radiant heating systems.
- Implemented process improvements that enhanced workflow efficiency within the service department.
- Managed customer inquiries and resolved issues to maintain satisfaction and loyalty.
- Developed training materials for new hires, ensuring consistent service standards across teams.
- Collaborated with cross-functional teams to streamline scheduling and optimize resource allocation.
- Analyzed service metrics to identify trends and drive operational enhancements.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
Plumbing Lead
Allreds Plumbing & Radiant (Chipper)
Renton, WA
05.2021 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written. Created estimates in regard to troubleshooting findings and discussed with customers.
- Proficient with remodels, repiping, repairs, and troubleshooting plumbing systems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Specialized in Radiant/Boiler diagnostics, troubleshooting, and installations.
Job Recruiter
Phyton Talent Advisors
Charlotte, NC
08.2019 - 04.2021
- Conducted candidate screenings to evaluate qualifications and fit for client roles.
- Collaborated with hiring managers to understand specific job requirements and team dynamics.
- Utilized applicant tracking systems to manage recruitment processes efficiently.
- Developed targeted outreach strategies to attract diverse talent pools for various positions.
- Coordinated interview schedules, ensuring timely communication between candidates and clients.
- Provided feedback to candidates post-interview, maintaining positive relationships throughout the process.
Plumbing Apprentice
Allred's Plumbing & Radiant (Chipper)
Renton, WA
01.2017 - 07.2019
- Assisted in installation and repair of plumbing systems under supervision.
- Learned to operate plumbing tools and equipment safely and effectively.
- Supported lead plumber in diagnosing plumbing issues and recommending solutions.
- Collaborated with team members to maintain cleanliness and organization of work areas.
- Participated in training sessions on plumbing codes and safety regulations.
- Adapted quickly to various plumbing tasks while developing technical skills.
- Gained valuable experience through hands-on training under the guidance of skilled master plumbers.
Manager
Mcdonalds
Fairwood, WA
01.2013 - 01.2017
- Supervised daily operations to ensure adherence to company policies and procedures.
- Trained and mentored team members on customer service best practices.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated scheduling to maximize staff efficiency during peak hours.
- Monitored performance metrics to identify areas for improvement in service delivery.
- Conducted regular assessments of team performance, providing constructive feedback for growth.
- Enhanced customer satisfaction through effective resolution of complaints and inquiries.
Crew Member
Mcdonalds
Fairwood, Wa
01.2011 - 01.2013
- Delivered exceptional customer service in fast-paced environment.
- Operated kitchen equipment efficiently to prepare food items.
- Maintained cleanliness and organization of dining and kitchen areas.
- Collaborated with team members to ensure timely order fulfillment.
- Assisted in training new crew members on operational procedures.
- Handled cash register transactions accurately during peak hours.
- Supported management in inventory control and stock replenishment.
Education
GED -
Kent Meridian High School
Kent, WASkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Employee training and development
- Customer service management
- Goal oriented
- Workflow management
- Team collaboration and leadership
- Employee relations
- KPI monitoring
- Documentation and reporting
- Crew leadership
- Office administration
- Employee supervision
- Operational efficiency
- New employee hiring
- Policy and procedure enforcement
- Service quality management
Timeline
Service Manager / Branch Manager
Hart's Services (Chipper Acquisition)
07.2024 - Current
Plumbing Service Manager
Allreds Plumbing & Radiant (Chipper)
05.2023 - 07.2024
Plumbing Lead
Allreds Plumbing & Radiant (Chipper)
05.2021 - 05.2023
Job Recruiter
Phyton Talent Advisors
08.2019 - 04.2021
Plumbing Apprentice
Allred's Plumbing & Radiant (Chipper)
01.2017 - 07.2019
Manager
Mcdonalds
01.2013 - 01.2017
Crew Member
Mcdonalds
01.2011 - 01.2013
GED -
Kent Meridian High School