Jordan Joseph
Westminster,MD
Summary
Dynamic, dedicated, and professional with extensive experience in customer service at Buffalo Wild Wings, Weis Markets, and aiding in a school system. Skilled in cash handling and conflict resolution, I excel in enhancing customer satisfaction and loyalty. My strong work ethic and attention to detail ensure accurate transactions and positive interactions, contributing to a welcoming environment for all guests.
Overview
3
3
years of professional experience
Work History
Cashier/Greeter
Buffalo Wild Wings
08.2024 - Current
- Greeted customers entering restaurant and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Sales Associate
Weis Markets Inc
08.2022 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Student Aide (non-paid)
Carroll Springs School
01.2023 - 06.2024
- Worked with special needs students preschool aged
- Served as a positive role model for students through consistent demonstration of respect, kindness, and responsibility.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported classroom management by maintaining a clean and orderly learning environment.
- Communicated regularly with teachers about individual student needs or concerns to ensure appropriate interventions were implemented promptly.
Education
Early Education - Special Education
Carroll Community College
Westminster, MDWestminster High School
Westminster, MD06.2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer relations
- Written and verbal communication
- Professionalism and courtesy
- Payment processing
- Conflict resolution
- Refunds and exchanges
- Issue resolution
- POS system operations
- POS systems
- Guest inquiries
- Refund handling
- Attention to detail
- Fraud prevention awareness
- Loyalty program promotion
Accomplishments
- An ambassador for Morgan’s Message
- Student Government Leader
- Mental Health Awareness Group Leader
- Apart of numerous student clubs: 2 for example being; active minds and early education club
- Sports team captain all 4 years of high school
Timeline
Cashier/Greeter
Buffalo Wild Wings
08.2024 - Current
Student Aide (non-paid)
Carroll Springs School
01.2023 - 06.2024
Sales Associate
Weis Markets Inc
08.2022 - 06.2024
Early Education - Special Education
Carroll Community College
Westminster High School