Jordan Karseboom

Perform technical tasks such as cabinet prep, server racking, cable pulling, and termination. Provide remote support for customer issues, document and escalate with ServiceNow, build and test hardware, run diagnostics, assist with equipment installation, terminate and test network and power cables, use Microsoft 365 tools, monitor equipment, conduct security walk-throughs, deliver professional customer service, and maintain clean work areas around HVAC and electrical systems.

Hardware and software technical troubleshooting and diagnostics, consulting and advising, S.W. and H.W. Installations and setups, networking solutions, data recovery and backup, client training and education, customer service excellence, team collaboration, and continual learning; Microsoft 365; escalation management; cloud-based solutions; cross-platform support (Windows, macOS, iOS, Android).

• Conducted cybersecurity threat analysis simulation for the Cyber Defense Unit, ensuring continuous alignment with CISA publications
• Researched and comprehended reported vulnerabilities, demonstrating analytical skills in cybersecurity
• Developed a direct email outlining steps for teams to address vulnerabilities.
• Scripted in Python to create an ethical hacking tool that prevented ransom payments through decryption key bruteforce.

• Served as an analyst on MasterCard's Security Awareness Team during a job simulation.
• Contributed to the detection and reporting of security threats, notably phishing.
• Analyzed and identified areas requiring enhanced security training, successfully implementing relevant courses and procedures for teams in need.

• Transferable skills: Leadership, Problem solving, Time management, Attention to detail, Communication & Collaboration, Data Entry, Inventory Management/Audits
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Defined clear targets and objectives and communicated to other team members.

• Transferable skills: Attention to detail, Customer Service, Ethical Conduct
• Responded to customer complaints to help resolve issues.