Jordan Keelin
Lubbock,TX
Summary
Accomplished professional with a proven track record at Beehive Homes Assisted Living, enhancing quality of life for residents through continuous care improvement and effective family communication. Excelled in customer service and problem-solving across roles, from Walmart to Wendys, demonstrating critical thinking and data entry skills. Achieved significant customer satisfaction and operational efficiency, showcasing a results-driven approach.
Overview
2
2
years of professional experience
Work History
Beehive Memory Care Home
Beehive Homes Assisted Living
Clovis, NM
02.2024 - 08.2024
- Developed strong relationships with residents'' families, addressing concerns promptly and compassionately while maintaining open lines of communication.
- Promoted continuous improvement in care delivery by engaging staff in ongoing dementia care training and professional development opportunities.
- Maintained compliance with state regulations, ensuring appropriate documentation and reporting procedures were followed consistently.
- Organized engaging social events and therapeutic activities designed to enhance cognitive function and improve quality of life for residents.
Walmart Customer Service Associate
Walmart
Clovis, NM
08.2023 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cook Shift Leader
Wendys
Las Cruces, NM
08.2022 - 07.2023
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
College Help Desk Associate
Clovis Community College
Clovis, NM
04.2022 - 08.2022
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy students.
- Organized, maintained, and updated information in computer databases.
- Compiled information from files and research to satisfy information requests.
- Helped office staff prepare reports and presentations for students regarding services.
Education
Psychology -
New Mexico State University
Las Cruces, NM05.2026
Behavioral Science -
Clovis Community College
Clovis, NM05.2022
Skills
- Customer Service
- Elderly care/ Transportation
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
Timeline
Beehive Memory Care Home
Beehive Homes Assisted Living
02.2024 - 08.2024
Walmart Customer Service Associate
Walmart
08.2023 - 11.2023
Cook Shift Leader
Wendys
08.2022 - 07.2023
College Help Desk Associate
Clovis Community College
04.2022 - 08.2022
Psychology -
New Mexico State University
Behavioral Science -
Clovis Community College