Nancy Stepro-Ward
Cleveland
Summary
Dedicated care partner with over a decade of experience in memory care and assisted living, adept at fostering a nurturing environment for residents with dementia and Alzheimer's. Proficient in client documentation, coordination, and memory care activities, ensuring enhanced quality of life for residents. Committed to providing compassionate care and maintaining open communication with healthcare teams to support residents' well-being.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Care Partner/Memory Care Partner
Vitalia North Olmsted
North Olmsted
09.2024 - Current
Packer
Amazon
North Randall
11.2020 - Current
- Readied packages for shipping by preparing products in accordance with established guidelines.
- Ensured highest level of customer satisfaction by providing best quality of products.
- Assisted in checking picked orders, selecting proper box sizes, packing and preparing orders for shipping, and ensuring proper marking/labeling and safe storage.
Reminiscence caregiver
Sunrise Senior Living
Parma
08.2013 - 12.2023
- Assisted residents in managing daily living including lifting, bathing, and feeding support.
- Performed household chores to ensure cleanliness, safety, and livability.
- Maintained case notes to document resident progress and condition.
- Provided dignified care to residents in assisted living and memory care communities, including those with all stages of dementia and Alzheimer's disease.
- Cleaned and organized living spaces to provide each person with the best environment for health and wellness.
- Monitored and reported changes in resident conditions, contributing to timely medical interventions and improved health outcomes.
- Implemented memory care activities, resulting in increased engagement and cognitive improvement for residents with dementia.
- Provided emotional support to residents and families, fostering a nurturing environment and improving overall resident wellbeing.
Caregiver
Brookdale Place of Bath
Akron
03.2011 - 05.2012
- Maintained case notes to document resident progress and condition.
- Performed household chores to ensure cleanliness, safety, and livability.
- Assisted residents in managing daily living including lifting, bathing, and feeding support.
- Cleaned and organized living spaces to provide each person with the best environment for health and wellness.
- Assisted clients with bathing and dressing to promote good personal hygiene.
Sales Associate
Body Central
Akron
01.2011 - 03.2011
- Provided accurate information to help customers quickly navigate store and acquire items for purchase.
- Used POS system to scan customer purchases, calculate prices, and process transactions.
- Welcomed guests and offered quick assistance to handle diverse needs.
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions.
- Watched store shelves and aisles for upkeep needs, including organizing products and cleaning up spills.
- Processed customers' orders and checked buggies for additional merchandise.
- Processed returns and exchanges in line with store policies.
- Engaged customers and built connections to drive long-term sales.
Education
High School Diploma -
Ravenna High School
Ravenna, Ohio06.2009
High School Diploma - Computerized Business Technology
Maplewood Career Center
Ravenna, Ohio06.2009
Skills
- Scanner Systems
- Product packaging
- Packing Equipment
- Client documentation
- Analytical thinking
- Coordination
- Customer service
- Payment processing
- Guest relations
- Problem-solving
- Memory care
- Microsoft Office
- Keyboarding
- Computer Skills
- Care
Certification
- Member of Business Professionals Of America.
- Professional development completed in Computerized Business Technology.
Timeline
Care Partner/Memory Care Partner
Vitalia North Olmsted
09.2024 - Current
Packer
Amazon
11.2020 - Current
Reminiscence caregiver
Sunrise Senior Living
08.2013 - 12.2023
Caregiver
Brookdale Place of Bath
03.2011 - 05.2012
Sales Associate
Body Central
01.2011 - 03.2011
High School Diploma -
Ravenna High School
High School Diploma - Computerized Business Technology
Maplewood Career Center