Jordan Kelly
San Diego,CA
Summary
Top performing Senior Account Executive with extensive experience converting cold prospects into long term, revenue generating accounts. Proven ability to manage the full sales cycle, exceed activity and performance targets, and scale a 300+ account portfolio. Known for winning sales competitions, leading strategic initiatives, and driving adoption of new products through compelling, results focused demos.
Overview
10
10
years of professional experience
Work History
Senior Inside Sales Account Executive
Steno Agency, INC.
Los Angeles, California
09.2023 - 02.2026
- Drove new business acquisition by cold calling 100–150 attorneys and law firms daily, consistently averaging 2.7+ hours of talk time and exceeding activity benchmarks.
- Owned the entire sales cycle end to end, from prospecting and discovery through close, negotiated pricing, contract execution, and post sale account management.
- Converted cold outreach into revenue by influencing attorneys to book depositions, resulting in increased service utilization of Steno’s court reporting services.
- Negotiated and secured signed service agreements, then guided clients through their first engagement to ensure successful onboarding.
- Managed complex deal requirements such as interpreter coordination, expedited transcript delivery, and time sensitive legal requests.
- Entrusted with onboarding and mentoring new Account Executives, reinforcing outbound strategy, call discipline, and closing techniques.
- Led outbound launch of Litigation Support Services, enhancing account value through cross sell and upsell initiatives that strengthened client relationships.
- Built, retained, and managed a portfolio of 300+ law firm accounts, becoming a trusted long-term partner to clients.
- Earned two promotions and three pay raises, reflecting sustained top performance and leadership impact.
- Selected as a consistent top producer, winning the majority of company wide sales competitions since the formation of the inside sales team.
Self Employed
Freelance
02.2023 - 09.2023
- Scheduled appointments for clients using CRM software and phone outreach.
- Managed calendar for sales team, ensuring optimal time allocation for meetings.
- Generated leads through research and cold calling potential customers.
- Provided detailed information about services to clients during initial contact.
- Followed up with prospects to confirm appointments and gather additional information.
Account Executive
Aramark Uniform Services
07.2022 - 06.2023
- Consistently exceeded sales targets, driving 120% revenue increase in year one.
- Expanded client base by 30% and increased annual recurring revenue by 25% through strategic account growth plan.
- Closed high-value contracts, securing 40% larger deals and contributing to 15% revenue boost.
- Cultivated strong client relationships, achieving 90% retention rate and generating referral business.
- Grew client base by 25% through targeted prospecting and lead generation efforts.
- Surpassed weekly appointment targets by overcoming objections and securing meetings with key decision-makers.
Server
Koestler Prime
09.2021 - 07.2022
- Contributed to a 15% increase in revenue by implementing upselling techniques and promoting high-margin menu items.
- Contributed to a 15% increase in revenue by implementing upselling techniques and promoting high-margin menu items.
- Trained and mentored new staff members, improving their product knowledge, service skills, and overall performance.
- Fostered customer relationships to cultivate loyalty and drive repeat business.
- Increased revenue by 20% through effective upselling techniques.
- Monitored and analyzed tip percentages for team members, providing insights to enhance service quality.
Operations Shift Manager
Angelo's Italian Eatery
03.2019 - 08.2021
- Led a team of 20 employees, fostering a positive work environment that resulted in a 20% increase in employee retention and a 15% improvement in overall team performance.
- Implemented efficient scheduling strategies, resulting in a 20% reduction in labor costs while maintaining optimal staffing levels.
- Conducted training programs on customer service skills and safety and sanitation protocols, enhancing team compliance and service quality.
- Ensured financial accountability by conducting daily cash drawer counts and securely locking funds in safe as key holder.
Server
Angelo's Italian Eatery
03.2016 - 03.2019
- Increased revenue by 20% through effective upselling techniques.
- Achieved high customer satisfaction through personalized and attentive service.
- Handled guest interactions, promptly addressing inquiries and resolving concerns to enhance customer experience.
- Provided exceptional service to consistently achieve an average tip rate of 25%.
Education
Associates - Business Management
Mississippi State University
Starkville, MS06.2019
High School Diploma -
Madison Central High School
Madison, Mississippi05.2017
Skills
- CRM and software proficiency
- Data analysis
- Communication skills
- Leadership skills
- Organizational skills
- Ability to multitask
- Conflict resolution skills
- Resourceful
- Coachable
- Self Motivated
- Competitive
Websites
Timeline
Senior Inside Sales Account Executive
Steno Agency, INC.
09.2023 - 02.2026
Self Employed
Freelance
02.2023 - 09.2023
Account Executive
Aramark Uniform Services
07.2022 - 06.2023
Server
Koestler Prime
09.2021 - 07.2022
Operations Shift Manager
Angelo's Italian Eatery
03.2019 - 08.2021
Server
Angelo's Italian Eatery
03.2016 - 03.2019
Associates - Business Management
Mississippi State University
High School Diploma -
Madison Central High School