Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jordan kerr

Bolivar,OH

Summary

Dynamic Admissions Coordinator/Social Services/Activities Assistant with proven expertise at Hennis Care Center of Bolivar, excelling in medical admissions processes and client relations. Adept at data verification and fostering teamwork, I implemented strategies that enhanced the admissions experience, ensuring compliance with regulations while delivering exceptional service to families and staff.

Knowledgeable Dynamic Admissions Coordinator with proven track record in coordinating admissions processes. Successfully managed application reviews, ensuring timely and accurate processing. Demonstrated effective communication and organizational skills to optimize workflow and enhance applicant experiences.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Admissions Coordinator/Case Management

Hennis Care Center of Bolivr
02.2024 - Current
  • Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Assisted in patient admission process based on federal and state laws.
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.
  • Maintained accurate records of applicant data, ensuring timely decision-making and reporting.
  • Completed preliminary paperwork for incoming and outgoing patients.
  • Guided and supported faculty and staff in development of new programs.
  • Write up referrals
  • Insurance updates
  • Arrange home care referrals and all agencies
  • Complete social service quarterly assessments
  • Complete PASRR screens
  • Complete Medicaid applications
  • Issued NOMNC's and assisted with appeals on residents behalf

Social Services/Activities Assistant

Hennis Care Center of Bolivar
02.2024 - Current
  • Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
  • Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
  • Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Provided emotional support and companionship to improve quality of life for residents.
  • Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
  • Communicated with family members and other caregivers to provide updates on well-being and care of residents.
  • Engaged residents through events, small groups, and personal attention.
  • Scheduled movies, entertainment, and other special events.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
  • Demonstrated flexibility and adaptability when faced with unforeseen circumstances or changes to scheduled programming, ensuring a consistently enjoyable experience for residents.
  • Maintained cleanliness standards within activity spaces through diligent organization efforts and adherence to infection control protocols.
  • Assisted with physical therapy exercises to help residents regain strength and mobility.
  • Enhanced residents' cognitive skills with specially designed brain games and puzzles.
  • Pioneered community garden project, promoting physical activity and social interaction among residents.
  • Developed monthly newsletter to keep families informed and engaged with their loved ones' activities.
  • Organized training sessions for new volunteers, ensuring high-quality support for activities program.
  • Coordinate all ancillary servies (podiatry, dental, psych psychology, audiology, optometry, etc} including scheduling, coordination oversight, managing of binders, documentation and follow through of visits.
  • Follow up phone calls to resident/responsible parties within 48 hours then again in 21 - 25 days

Assistant Activities Coordinator

Hennis Care Center of Bolivar
11.2021 - 02.2024
  • Developed and implemented creative activity programs tailored to the interests of various age groups and demographics.
  • Created visually appealing bulletin boards showcasing upcoming events in order to drive interest among potential participants.
  • Assigned volunteers to specific activity responsibilities and offered adequate materials and supervision to accomplish goals.
  • Collaborated with other staff members to create a welcoming, inclusive environment for all participants.
  • Ensured compliance with safety guidelines during all activities to minimize risk of injury or accidents.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly to ensure participant satisfaction.
  • Worked closely with senior management to develop long-term strategic plans that aligned with organization goals.
  • Promoted and communicated upcoming activities to residents, families and associates.
  • Prepared event materials, staged spaces and coordinated activities with other departments.
  • Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
  • Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
  • Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
  • Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.

Hostess Manager

Hennis Care Center of Bolivar
09.2020 - 11.2021
  • Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
  • Fostered a positive work atmosphere, promoting open communication between staff and management.
  • Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
  • Mentored hostess team members, fostering professional growth and strong teamwork.
  • Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
  • Ensured cleanliness of the front-of-house area by overseeing staff performance on daily cleaning tasks.
  • Certified and maintained cleanliness and general upkeep of dining room, bar, and other guest contact areas to meet sanitation protocols.
  • Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
  • Coordinated special events, ensuring seamless execution of all event details for maximum guest satisfaction.
  • Built rapport with guests through friendly conversation, leading to repeat business and word-of-mouth referrals.
  • Developed strong relationships with regular customers, creating a loyal clientele base through attentive service.
  • Monitored dining area, adjusting seating as needed to maximize comfort and satisfaction for guests.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Dietary Aide

Hennis Care Center of Bolivar
06.2012 - 09.2020
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Followed all food safety regulations while preparing meals for patients.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
  • Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
  • Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
  • Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
  • Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
  • Prepared special dietary meals to meet individual patient needs, promoting better health outcomes.
  • Adapted quickly to changes in dietary guidelines, ensuring compliance with latest health standards.
  • Engaged with patients to receive direct feedback on meals, using insights to improve meal plans.
  • Cleaned and organized kitchen, dining and service areas.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.

Education

High School Diploma -

Tuscarawas Valley Local Schools
Zoar, OH
05-2013

Skills

  • Strong organization
  • Data verification
  • Client relations
  • Medical admissions processes
  • Computer literacy
  • Well-versed in insurance
  • Experience in medical admissions
  • Hospitable and friendly
  • Planning and coordination
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Time management
  • Trauma informed care
  • Activities assessment, including PELI

Certification

Stated Tested Nursing Assistant/Current

Timeline

Admissions Coordinator/Case Management

Hennis Care Center of Bolivr
02.2024 - Current

Social Services/Activities Assistant

Hennis Care Center of Bolivar
02.2024 - Current

Assistant Activities Coordinator

Hennis Care Center of Bolivar
11.2021 - 02.2024

Hostess Manager

Hennis Care Center of Bolivar
09.2020 - 11.2021

Dietary Aide

Hennis Care Center of Bolivar
06.2012 - 09.2020

High School Diploma -

Tuscarawas Valley Local Schools

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Jordan kerr