Jordan Kirkpatrick
Canton
Summary
Experienced team player with strong critical thinking skills, effective at resolving customer concerns, and highly flexible.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Warranty Solutions Team Lead
IGS Energy
02.2022 - Current
- Developed and implemented training strategies and resources for team growth and alignment.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Work directly with customers for escalated warranty claims and billing-related issues.
Studio Operations Manager & Minority Owner
Advent Fine Jewelry
01.2018 - 12.2021
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Conducted orientation sessions and organized on-the-job training for new hires.
Manager
Good Life Fine Jewelry
02.2013 - 01.2018
- Maintained professional, organized, and safe environment for employees and patrons.
- Implemented point-of-sale system, monitored sales team performance, analyzed sales data, and reported information to owner.
- Developed SEO and Marketing strategic plans to encourage business growth, increasing profits by 280% over 3 years.
Education
High School Diploma -
Mogadore High School
Mogadore06-2009
Skills
- Sales
- Technical Troubleshooting
- Coaching and mentoring
- Strategic planning
- Diversity and inclusion
Certification
Google Ad Manager, Google My Business, Google IT Support Professional, CompTIA A+, CompTIA Network+, GIA Graduate Gemologist.
Timeline
Senior Warranty Solutions Team Lead
IGS Energy
02.2022 - Current
Studio Operations Manager & Minority Owner
Advent Fine Jewelry
01.2018 - 12.2021
Manager
Good Life Fine Jewelry
02.2013 - 01.2018
High School Diploma -
Mogadore High School
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