Anthony Vigil
Greenwood Village,USA
Summary
I am a motivated individual seeking a challenging full-time position with opportunities for advancement, which aligns with my prior experiences and training. I am open to potential job opportunities that provide similar remuneration and benefits packages to my previous positions. My broad skill set, professional work experience, and credentials make me an ideal candidate for any available position in a dynamic and growing company. I am confident that my ability to work collaboratively with teams and quickly adapt to various roles and responsibilities would make me an asset to any organization. Experienced and results-driven professional with a diverse background and many roles in the automotive industry, finance, Loan officer/ processor and mortgage business. Proven success in delivering exceptional customer service, fostering client relationships, and achieving sales targets. Computer and technological literacy. Some moderate Graphic design, and marketing experience. Skilled in face-to-face client interactions, sales consulting, and managing various aspects of sales, closing, and negotiations. Adept at navigating the intricacies of the, pawnbroking, and second-hand market. Leveraging strategic insights to optimize business and, customer satisfaction in all aspects of business . Experienced DJ, orchestrating events ranging from school dances, pep rallies, Graduation parties , weddings, Corporate events parties, and various gigs involving music as well.
Seeking a role where diverse expertise and strategic insight can drive business success. Seeking to leverage comprehensive expertise in customer service, sales, financial advisory, and entrepreneurship to contribute effectively to a dynamic team. Looking for something that can be a career and have the stability I need to be successful.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Automotive Warranty Solutions Specialist | Dealer Partnership Expert
Auto Dealer Solutions
Denver, CO
05.2024 - Current
- Company Overview: Experienced professional specializing in fostering strong partnerships and delivering customized solutions within the automotive and warranty industry
- Proven expertise in client relations, personalized support, and local market dynamics to enhance customer satisfaction and drive business growth
- Adept at creating innovative strategies to strengthen dealer operations and build long-term loyalty
- Experienced professional specializing in fostering strong partnerships and delivering customized solutions within the automotive and warranty industry
- Proven expertise in client relations, personalized support, and local market dynamics to enhance customer satisfaction and drive business growth
- Adept at creating innovative strategies to strengthen dealer operations and build long-term loyalty
Sales Coordinator
Yes! Communities
Greenwood Village, CO
11.2023 - 01.2024
- This role works on a team with other Sales Coordinators locally, as well as team members across the nation, to achieve sales goals.
- Each Coordinator partners with a YES Division Sales Specialist to review all deals and strategizes with the Sales Agents in the field on how to get sales closed and funded.
- Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
Financial Wellness Consultant
KeyBank
Denver, CO
06.2022 - 08.2023
- As a Financial Wellness Consultant at KeyBank, I bring a wealth of knowledge and experience to the organization's financial wellness advisory team.
- By leveraging my expertise in financial planning, investment strategies, and banking operations, I have been able to help individuals and businesses make informed decisions to achieve their financial goals.
- My passion for empowering individuals and businesses by improving their financial health has enabled me to make a positive impact on the lives of many, and I look forward to continuing to serve in this capacity.
- Provided customized investment solutions tailored to the individual needs of each client.
- Reviewed existing portfolios to assess performance against established benchmarks and recommended appropriate changes when necessary.
- Communicated regularly with clients via phone calls or emails regarding updates on their investments, or other relevant information about loans or accounts.
Mortgage Loan Originator Assistant
Cherry Creek Mortgage Company
Greenwood Village, CO
07.2021 - 04.2022
- I started out in processing.
- I was promoted to a new position as Loan Originator Assistant in less than a year, and I learned a lot and believe I adapted to the position very well.
- I assisted with reaching out to borrowers, making sure all of the necessary stipulations to initiate the loan were taken care of, and assisted with follow-ups, obtaining information needed by not only speaking to the borrowers, but also to the buyers and seller agents as well.
- Created comprehensive spreadsheets to monitor work and progress.
- I was very loyal to the company because they gave me a foot in the door to the mortgage business.
- I was grateful for the opportunity to learn, and I added more value to myself as an individual.
- (Laid off due to market change.)
Mortgage Processor
Cherry Creek Mortgage Company
Greenwood Village, CO
07.2020 - 07.2021
- I do processing of mortgage purchases and refinances
- Run credit checks collect all stips needed for Borrowers, look for fraudulent activity, Contact lenders for payoffs, insurance companies for mortgagee changes etc, employment verifications, indexing all documentation and, all backend financial verification
Car sales consultant/Internet Sales manager
CARPROS
02.2020 - 08.2020
- Dealt with clients face to face by helping them find out what their wants and needs were.
- I also created relationships and closed deals by being a great professional customer service and sales consultant.
- I also handled all of the internet duties, including internet sales leads to schedule a time to come in. I also found and bought vehicles online at auction for the store and customers, set appointments, and helped other employees get set up in all systems and training.
- Some finance experience signing and contracting customers familiar with subprime lenders, standard lenders, special financing options, along with in-house.
- Checking credit reports to qualify customers, and where to send customers based on the information given, collections, bankruptcy, current open autos/loans, cash down, etc.
- (Laid off due to COVID-19.)
Inbound Sales Representative for Dish Network
Concentrix
Pueblo, CO
08.2019 - 02.2020
- Company Overview: Vendor Site.
- Established important relationships with customers by closing sales deals through inbound phone calls with those who were already interested in the service and/or internet.
- Vendor site.
- Identified customer needs and recommended products accordingly.
- Provided accurate information regarding product features, pricing and availability.
- Assisted customers with placing orders over the phone.
- Built strong relationships with customers through excellent service delivery.
- Maintained detailed records of all sales transactions in CRM system.
Professional Sales Specialist
Spradley Auto Group
Pueblo, CO
08.2018 - 08.2019
- Dealt with clients face to face by helping them find out what their wants and needs were.
- I also created relationships and closed deals by being a great professional customer service and sales consultant.
- Greeted customers as they entered the showroom and identified their needs.
- Demonstrated vehicle features, explained warranties and financing options to potential buyers.
- Negotiated prices with customers and closed sales transactions.
- Responded to customer inquiries via phone or email promptly and professionally.
Car sales consultant/Internet Sales manager
CarPros
08.2017 - 08.2018
- Dealt with clients face to face by helping them find out what their wants and needs were.
- I also created relationships and closed deals by being a great professional customer service and sales consultant.
- I also handled all of the internet duties, including internet sales leads to schedule a time to come in. I also found and bought vehicles online at auction for the store and customers, set appointments, and helped other employees get set up in all systems and training.
- Some finance experience signing and contracting customers familiar with subprime lenders, standard lenders, special financing options, along with in-house.
- Checking credit reports to qualify customers, and where to send customers based on the information given, collections, bankruptcy, current open autos/loans, cash down, etc.
- Negotiated prices with customers and closed sales transactions.
- Prepared paperwork such as contracts, invoices and other documents related to sale of cars.
Retail Sales Professional/ Pawnbroker
Mister Money
Pueblo, CO
01.2017 - 08.2017
- I dealt with day-to-day operations, performed short-term collateral loans for customers, and was also a retail sales professional.
- Greeted customers and provided friendly customer service.
- Demonstrated product knowledge to customers and answered any questions they had.
- Processed cash, credit card and check payments accurately.
- Maintained a neat and organized work area at all times.
- Performed daily inventory checks to ensure accurate stock levels were maintained.
- Addressed customer complaints promptly and professionally while providing solutions that met their needs.
- Monitored security cameras regularly for suspicious activity and reported any issues immediately.
Professional Sales Specialist
Dave Solon Nissan
Pueblo, CO
11.2014 - 01.2017
- Dealt with clients face to face by helping them find out what their wants and needs were.
- I also created relationships and closed deals by being a great professional customer service and sales consultant.
- Provided customers with detailed information about car features, pricing, financing options and warranties.
- Greeted customers in a friendly manner and conducted follow-up calls after sales.
- Performed test drives with customers to demonstrate vehicle performance capabilities.
- Assisted customers in selecting the right car for their budget and lifestyle.
- Advised customers on car maintenance techniques, safety regulations.
- Conducted market research to identify trends in customer preferences for vehicles.
- Attended product training sessions to stay up-to-date on new models being released by manufacturers.
- Followed up with existing clients to maintain strong relationships post purchase.
Education
High school or equivalent -
Skills
- Service Excellence
- Sales
- Customer Relationship Management
- CRM
- Microsoft PowerPoint
- Microsoft Office
- Training
- Microsoft Word
- Business Development
- Outlook
- Online Marketing Strategies
- Internet Sales Management
- Automotive auction buying
- Team Coordination
- Windows
- Mac OS X
- CSR
- Customer Support Expertise
- Customer Service Expertise
- Marketing
- Administrative assistance
- Setting appointments
- Selling
- Upselling
- Lead Generation and Conversion
- Negotiation
- Customer Relationship Management
- Prospective Client Outreach
- Team Leadership Experience
- Excellent communication skills
- Computer Skills
- Analysis Skills
- Effective Organizational Skills
- Salesforce
- Pricing
- Vin solutions
- Dealer center
- Dealer Socket
- CRM Suite
- Sales Experience
- Management
- Merchandising
- Direct Sales Experience
- Finance
- Automotive Sales Expertise
- Leadership
- Phone etiquette
- Branding
- Network Troubleshooting
- Purchasing
- Account Management
- Microsoft Excel
- Business Consulting
- Loan Processing Expertise
- Credit Application Management
- Loan Officer Experience
- Serato
- Email marketing
- Adobe Creative Suite
- Hospitality
- Research
- Google Suite
- Social media management
- Data collection
- Customer support
- Communication skills
- Strategic planning
- Adobe Illustrator
- Financial Services
- Contentiousness
- Second-Hand Acquisition Specialist
- Lender Relationship Management
- Driving
- AI
- Banking
- Auction buying
- Time management
- Financial analysis
- Commercial driving
- Workday
- Forklift
- Order entry
- Lending
- Fair Housing regulations
- Mortgage servicing
- Pricing quotes
- Recommending products
- Preparing proposals
- Product demonstration
- Creative solutions
- Troubleshooting product problems
- Cost-benefit analysis
- Product knowledge
- Project management
- Customer relationship management
- Software troubleshooting
Certification
Driver's License, Valid Colorado driver's license clean driving record
Assessments
- Retail customer service, Proficient, 04/01/24
- Food service: Customer situations, Proficient, 04/01/24
- Filing & organization, Proficient, 04/01/24
- Data entry: Attention to detail, Proficient, 04/01/24
- Recruiting, Proficient, 05/01/22
- Work style: Reliability, Proficient, 03/01/24
- Customer focus & orientation, Proficient, 05/01/22
- Customer service fit, Proficient, 04/01/24
- Delivery driver, Proficient, 01/01/24
- Management & leadership skills: Impact & influence, Proficient, 04/01/24
- Work style: Reliability, Proficient, 01/01/24
- Working with MS Word documents, Proficient, 04/01/24
- Automotive maintenance, Proficient, 04/01/24
- Customer service, Proficient, 06/01/20
- Sales skills, Proficient, 05/01/22
- Case management & social work, Proficient, 06/01/22
- Basic computer skills, Proficient, 05/01/22
- Administrative assistant/receptionist, Proficient, 04/01/24
- Scheduling, Proficient, 06/01/22
- Supervisory skills: Motivating & assessing employees, Proficient, 05/01/22
References
References available upon request.
Timeline
Automotive Warranty Solutions Specialist | Dealer Partnership Expert
Auto Dealer Solutions
05.2024 - Current
Sales Coordinator
Yes! Communities
11.2023 - 01.2024
Financial Wellness Consultant
KeyBank
06.2022 - 08.2023
Mortgage Loan Originator Assistant
Cherry Creek Mortgage Company
07.2021 - 04.2022
Mortgage Processor
Cherry Creek Mortgage Company
07.2020 - 07.2021
Car sales consultant/Internet Sales manager
CARPROS
02.2020 - 08.2020
Inbound Sales Representative for Dish Network
Concentrix
08.2019 - 02.2020
Professional Sales Specialist
Spradley Auto Group
08.2018 - 08.2019
Car sales consultant/Internet Sales manager
CarPros
08.2017 - 08.2018
Retail Sales Professional/ Pawnbroker
Mister Money
01.2017 - 08.2017
Professional Sales Specialist
Dave Solon Nissan
11.2014 - 01.2017