Jordan Klingel

- Guided new participants through the Healing Transitions program intake and onboarding to facilitate smoother transitions.
- De-escalate participant situations and support calm resolution.
Acted as a point of contact for questions and peer support.
- Provide resources, time management guidance, and organization support based on shared experience.

• Facilitated support for residents to enhance their recovery journey. through recovery engagement and daily community check-ins at a treatment center.
• Facilitated peer support groups using trauma-informed communication and active listening.
• Managed time effectively to ensure timely completion of tasks and adherence to deadlines.
• Documented participant contact notes and service updates in client records.

• Supervised front-of-house service at Corbett's Burgers And Soda Bar.
• Supervised daily operations including scheduling shifts, assigning duties.
• Trained team members on guest service and food handling.
• Monitored order flow between kitchen and counter staff.
• Resolved guest concerns with calm, professional communication.
• Opened and closed restaurant areas for daily operations.
• Monitored employee attendance records, timekeeping, and payroll information.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Organized training sessions for new hires to familiarize them with the workplace environment.