Louis Coleman
Tacoma,WA
Summary
Professional with strong background in peer support, equipped to make meaningful impact. Skilled in active listening, crisis intervention, and empathetic communication. Reliable team player who adapts to changing needs and consistently achieves results. Known for fostering collaborative environment and supporting individuals in their recovery journey.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Recovery Engagement Specialist
Tacoma Projects
Tacoma, WA
09.2025 - Current
- Monitored client progress, providing feedback and support to enhance engagement in recovery activities.
- Assisted clients in navigating recovery processes and accessing necessary resources.
- Supported clients with compassionate, empathetic face-to-face peer support.
- Participated in training sessions to enhance knowledge of best practices in recovery support methodologies.
- Maintained client confidentiality and adhered to HIPAA guidelines.
Resident Engagement Specialist
Beacon Community Services
Tacoma, WA
08.2025 - 09.2025
- Collaborated with team members to create a welcoming environment for participants.
- Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
- Promoted a strengths-based approach for clients through active listening and empathy.
- Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
Shift Lead Manager
Popeye's Restaurants
Tacoma, WA
08.2022 - 08.2024
- Supervised team operations to ensure adherence to service standards and operational guidelines.
- Trained new staff on menu items, customer service protocols, and food safety practices.
- Managed inventory levels, placing orders to maintain stock availability and minimize waste.
- Conducted daily shift briefings to align team objectives and enhance communication efficiency.
- Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business.
- Coordinated with management on staffing needs, scheduling shifts to optimize labor resources.
Machine Operator
Fisher Nut
Elgin, IL
01.2019 - 12.2019
- Operated machinery to ensure efficient production processes.
- Conducted routine equipment maintenance to minimize downtime.
- Monitored production quality and reported inconsistencies immediately.
- Assisted in training new operators on equipment use and safety protocols.
- Identified areas for process improvement, contributing to operational efficiency enhancements.
Education
GED -
Roosevelt Community Education Center
Rockford, ILSkills
- Recovery guidance
- Substance abuse awareness
- Problem-solving skills
- Relationship building skills
- Mental health advocacy
- Motivational interviewing
- Leadership skills
Certification
- Washington State Peer Support License
- Peer Group Facilitator Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Recovery Engagement Specialist
Tacoma Projects
09.2025 - Current
Resident Engagement Specialist
Beacon Community Services
08.2025 - 09.2025
Shift Lead Manager
Popeye's Restaurants
08.2022 - 08.2024
Machine Operator
Fisher Nut
01.2019 - 12.2019
GED -
Roosevelt Community Education Center