Kelly Bass
Cleburne,TX
Summary
Empathetic Peer Support Specialist with proven to build trusting relationships with clients. Caring with genuine concern for wellbeing of peers.
Overview
7
7
years of professional experience
Work History
Peer Support Specialist/Peer Recovery Specialist
Pecan Valley Centers For Behavioral And Developmental Healthcare
02.2023 - Current
- Enhanced client recovery by providing emotional support and practical guidance.
- Promoted a strengths-based approach for clients through active listening and empathy.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for clients.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
- Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
- Maintained accurate documentation of client interactions, supporting case management efforts.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
Assistant Store Manager
Dairy Queen Store
10.2016 - 02.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Education
GED -
Van High School
Van, TX05.1982
Skills
- Service Navigation
- Arranging Transportation
- Appointment Scheduling
- Relationship-Building Skills
- Mental Health Services
- Recovery Guidance
- Rapport Building
- Providing Direction
- Communication Abilities
- Effective Collaboration and Interaction
- Leadership Skills
- Substance Abuse Awareness
- Team Collaboration
- Emotional Intelligence
- Active Listening
- Stress Reduction Techniques
- Case Management
- Mental Health Advocacy
- Self-Care Management
- Peer Support Ethics
- Relapse Prevention
- Group Facilitation
Timeline
Peer Support Specialist/Peer Recovery Specialist
Pecan Valley Centers For Behavioral And Developmental Healthcare
02.2023 - Current
Assistant Store Manager
Dairy Queen Store
10.2016 - 02.2023
GED -
Van High School
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