Kelly Bass

Cleburne,TX

Summary

Empathetic Peer Support Specialist with proven to build trusting relationships with clients. Caring with genuine concern for wellbeing of peers.

Overview

years of professional experience

Work History

Peer Support Specialist/Peer Recovery Specialist

Pecan Valley Centers For Behavioral And Developmental Healthcare

Cleburne, TX

02.2023 - Current

Enhanced client recovery by providing emotional support and practical guidance.
Promoted a strengths-based approach for clients through active listening and empathy.
Collaborated with multidisciplinary teams to develop comprehensive care plans for clients.
Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
Served as a role model for clients, sharing personal experiences of recovery and resilience.
Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
Maintained accurate documentation of client interactions, supporting case management efforts.
Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.

Assistant Store Manager

Dairy Queen Store

Cleburne, TX

10.2016 - 02.2023

Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
Increased employee retention, training staff in effective customer service techniques and product knowledge.
Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Education

GED -

Van High School

Van, TX

05.1982

Skills

Service Navigation
Arranging Transportation
Appointment Scheduling
Relationship-Building Skills
Mental Health Services
Recovery Guidance
Rapport Building
Providing Direction
Communication Abilities
Effective Collaboration and Interaction
Leadership Skills

Substance Abuse Awareness
Team Collaboration
Emotional Intelligence
Active Listening
Stress Reduction Techniques
Case Management
Mental Health Advocacy
Self-Care Management
Peer Support Ethics
Relapse Prevention
Group Facilitation

Timeline