Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certification
Languages
Work Preference
Work Availability
Timeline
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JORDAN KORTOKRAX

Columbus,OH

Summary

Experienced healthcare professional with expertise in business analysis, focusing on delivering effective solutions. Known for teamwork, adaptability, and a history of achieving results. Proficient in data analysis, process improvement, and stakeholder management for organizational success.

Overview

4
4
years of professional experience
3
3
Certification

Work History

Sr Portfolio DTC Agent, Sales & Distribution Development Program

UnitedHealthcare
06.2022 - Current
  • Utilized Salesforce customer relationship management system to convert leads to sales opportunities, on average, exceeding sales quota by 25% monthly.
  • Identified and researched innovative project ideas to address gaps in member experiences using Agile principles to present to senior leadership.
  • Completed case studies with project managers designed to implement new technologies into healthcare strategy, forecast impact to revenue cycle models, and enhance cross-functional collaboration within business segments.
  • Generated Net Promoter Scores in the promoter range on over 95% of calls, leading to being recognized in the top 10% of agents for customer attrition by conducting a thorough needs analysis and exercising a consultative approach to address concerns of members and prospects.
  • Developed a comprehensive understanding of how Medicare and Medicaid operate both on the federal and state level, resulting in quality scores that were consistently over 97% in compliance with company standards.

Research Associate, Sterling Bay Life Sciences

(Prysm Institute)
10.2021 - 09.2022
  • Partnered with California Life Sciences to create a playbook and decks for building a successful business through financial planning and regulatory challenges, while showcasing the power of diversity for both the entrepreneur and the investor.
  • Researched and distilled large amounts of information and produced reports, spreadsheets, and documents outlining key details and resources for creating growth opportunities.
  • Networked and collaborated with experienced entrepreneurs in life sciences across the United States to recognize key industry trends in the industry.
  • Conducted market analysis on innovation hubs, examining a variety of different factors including data on VC investments, Incubators/Accelerators, Rent and Vacancy rates, etc.
  • Collaborated with multidisciplinary teams to drive project success and achieve objectives.

Healthcare Analyst

Center for Healthcare Innovation
06.2021 - 06.2022
  • Helped conduct market research and develop marketing strategies for recruiting individuals through a variety of digital platforms for events and building a website for The Science Runway, a women's mentorship program, leading to over 750+ women served through mentoring sessions.
  • Analyzed large data sets and investigated research pertaining to healthcare equity to form best practices for organizations within the healthcare field.
  • Collaborated with colleagues in helping develop various webinar series featuring over 1,000 C-Suite and senior executives from the provider, pharmacy, payer, patient and other healthcare sectors to identify areas for improvement in healthcare policies, then proposed evidence-based recommendations to senior leadership for program developments.
  • Supported successful grant applications by gathering relevant data and crafting compelling narratives showcasing program achievements; Aided in establishing corporate sponsors for events and programs by helping to conduct marketing campaigns.

Education

Bachelor of Science - Health Promotion, Nutrition, and Exercise Science, Minor in Human Nutrition

The Ohio State University
Columbus, Ohio

CORE Credential of Readiness -

Harvard Division of Continuing Education

Certified Revenue Cycle Representative -

Healthcare Financial Management Association (HFMA)

Certified Healthcare Financial Performance (CHFP) -

Healthcare Financial Management Association

Skills

  • Analytical problem-solving
  • Skilled in simultaneous task execution
  • Market-driven consumer solutions
  • Strategic innovation development
  • Marketing
  • Agile project execution
  • Data analysis using SQL and Power BI
  • Proficient in generative AI
  • Strategic Planning
  • Strong proficiency in Excel
  • Sales strategy development

Hobbies and Interests

Traveling, participating in sports, and involved with AMA, PMI, and HFMA local chapters.

Certification

  • Generative AI Overview for Project Managers, Project Management Institute (PMI)
  • OTU Agile Foundations, Optum
  • Medicare and Retirement Certified Level 3 , UnitedHealthcare

Languages

English
Native or Bilingual

Work Preference

Work Type

Full Time

Work Location

HybridRemote

Important To Me

Personal development programsHealthcare benefitsCareer advancementWork-life balance

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sr Portfolio DTC Agent, Sales & Distribution Development Program

UnitedHealthcare
06.2022 - Current

Research Associate, Sterling Bay Life Sciences

(Prysm Institute)
10.2021 - 09.2022

Healthcare Analyst

Center for Healthcare Innovation
06.2021 - 06.2022

Bachelor of Science - Health Promotion, Nutrition, and Exercise Science, Minor in Human Nutrition

The Ohio State University

CORE Credential of Readiness -

Harvard Division of Continuing Education

Certified Revenue Cycle Representative -

Healthcare Financial Management Association (HFMA)

Certified Healthcare Financial Performance (CHFP) -

Healthcare Financial Management Association

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