Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jordan Kozlowski

Carlsbad,CA

Summary

Dynamic and innovative manager with over 25 years of experience in customer service, fine dining, popular sports bar service, marketing, and merchandising. Proven track record of driving customer satisfaction and team success. Passionate about being a part of collaborative teamwork, as well as, complete comfortability working independently to deliver exceptional customer experiences. Seeking a challenging opportunity to contribute to a team and enhance its overall business value.

Overview

1825
1825
years of professional experience
1
1
Certification

Work History

FOH Manager

Cohn Restaurant Group
01.201 - Current
  • FOH Manager at 333 Pacific
  • In 2019, Got promoted from server to manager and took on more responsibilities.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.


Server

Shelter Club at The Seabird Hotel
01.2022 - 12.2023
  • Greeting our hotel guests with food and drink menus while they relax by the pool or dine in the restaurant

Store Manager

Handel's Homemade Ice Cream
03.2020 - 12.2022
  • Started at 2 stores and opened 3 more locations in North and South San Diego County
  • Traveled to all of our stores
  • Managed and delegated team members.

FOH ZigZag Manager

  • I help out to assist in floor management to ensure high quality food and service.

Cocktail Lounge Server

Cohn Restaurant Group
01.2018 - 12.2023
  • Opened and closed lounge
  • Greeted tables and presented all menu options and specials each day.

Shift Lead

Bistro West
01.2016 - 12.2018
  • In addition to regular fine dining service duties, shift lead is tasked with meeting guests to resolve any issues and ensure total customer satisfaction.

Independent Contractor

D Best Painting
05.2016 - Current

Executed all types of prep work for painting homes, indoor and outdoor, to result in successful project completion.

Food and Cocktail Server

Dini's by the Sea
07.2013 - 07.2015
  • Meet and greet guests, take orders and serve drinks and meals.

Bartender

Boar's Crossing
01.2015 - 06.2015
  • Managed entire bar operation including service and payments.

Merchandiser

Coca-Cola Refreshments
01.2011 - 12.2013
  • Worked independently on the road
  • Drove multiple routes in San Diego visiting different accounts to break down heavy loads, and stock displays and shelves.

Server

Quarterdeck Neighborhood Bar & Grill, Inc.
01.2008 - 12.2010
  • Opened and closed restaurant
  • Inspected incoming food and liquor orders
  • Greeted customers, and took and served orders.

Shift Lead

Miller Lite
01.2003 - 12.2008
  • Led eight promotional specialists/models visiting three bars nightly
  • Led games and distributed prizes.
  • Worked high volume events ( Daytona 500, Super Bowls, Conventions, Music Concerts)

Education

Marketing

University of Central Florida
Orlando, FL

AA - General Education

Valencia Community College
Orlando, FL
01.2003

Skills

  • Customer service
  • Serving
  • Sales
  • Cash handling
  • Bartending
  • Typing
  • Merchandising
  • Driving
  • Presentation skills
  • Marketing
  • Restaurant Management
  • Event Planning
  • Hospitality
  • Product demos
  • Communication skills
  • Craft beer experience
  • Heavy equipment operation
  • Food safety
  • Administrative Experience
  • Events Management
  • Banquet Experience

Certification

  • Driver's License, 02/2027
  • Food Handler Certification

Timeline

Server

Shelter Club at The Seabird Hotel
01.2022 - 12.2023

Store Manager

Handel's Homemade Ice Cream
03.2020 - 12.2022

Cocktail Lounge Server

Cohn Restaurant Group
01.2018 - 12.2023

Independent Contractor

D Best Painting
05.2016 - Current

Shift Lead

Bistro West
01.2016 - 12.2018

Bartender

Boar's Crossing
01.2015 - 06.2015

Food and Cocktail Server

Dini's by the Sea
07.2013 - 07.2015

Merchandiser

Coca-Cola Refreshments
01.2011 - 12.2013

Server

Quarterdeck Neighborhood Bar & Grill, Inc.
01.2008 - 12.2010

Shift Lead

Miller Lite
01.2003 - 12.2008

FOH ZigZag Manager

Marketing

University of Central Florida

AA - General Education

Valencia Community College
  • Driver's License, 02/2027
  • Food Handler Certification

FOH Manager

Cohn Restaurant Group
01.201 - Current
Jordan Kozlowski