Jordan Kresslein

• Made and managed Party Coordinator schedules
• Implemented innovative marketing strategies to increase bookings and drive revenue growth.
• Worked directly with parents, answered any questions, checked in on service satisfaction throughout the party
• Mentored junior staff members, promoting teamwork and enhancing overall performance.
• Enhanced guest satisfaction by efficiently managing party operations and addressing concerns promptly.
• Lead employee training to ensure sharp skills
• Addressed any issues that would arise with the parties or within the party coordinator staff

• Created and managed the Sales Associates schedules.
• Chose, ordered, and manged retail merchandise.
• Booked and manage employees appointment schedules.
• Navigated any issues with customers.
• Worked directly with the owner to discussed revenue increasing ideas.
• Social media advertising and management
• Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
• Boosted sales performance by implementing effective visual merchandising and strategically managed store layout.
• Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.

• Opened and closed the store
• Greet customers
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently according to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy
• Booked parties and appointments
• Answered phone calls
• Prepared merchandise for sales floor by pricing or tagging.

• Set up for parties
• Cleaning up party areas prior to event as well as before closing
• Provided Makeover service in a group party setting
• Communicating with the kids and the parents present to ensure the customers wants were understood
• Worked in a team to provide the best experience for the parents and especially the birthday girl.
• As a team we had to ensure that the party services got completed within a certain time frame while providing quality service.

As a store helper I assisted with any tasks the managers asked of me such as:

• Cleaning
• Restocking
• Helping on parties
• Welcoming customers
• Assisting salon or spa appointments

Concurrently, I took provided services:

• Private makeover appointments
• Ear piercings

I also had to be knowledgeable of the services we provided and of what was included to assist customers with any questions they had.