Jordan Krivda
Conroe
Summary
Dynamic sales leader with proven expertise in customer relationship building and exceptional customer service, honed across roles at Justice Tween Brands and other retailers. Skilled in sales and cross-selling, I excel in creating engaging customer experiences, driving repeat business, and mentoring teams for peak performance. Achieves significant sales growth through dedication and a strong work ethic.
Overview
10
10
years of professional experience
Work History
Part Time Sale Lead
Five Below
10.2024 - Current
- Trained new hires on customer service policies and procedures.
- Counted, verified and handled bank deposits and armored car transactions.
- Trained employees on Product or Service and assigned duties.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Educated staff on organizational mission and goals to help employees achieve success.
Sales Associate
Lane Bryant
09.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Fivebelow
10.2023 - 10.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Part Time Sales Leader
Lane Bryant
05.2021 - 09.2024
- Enhanced product knowledge within the sales team through continuous training and workshops.
- Increased customer engagement to drive interest and boost sales opportunities.
- Developed strong client relationships for sustained business growth and customer satisfaction.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Informed customers of promotions to increase sales productivity and volume.
- Built relationships with customers and community to promote long term business growth.
Sales Associate
Sas Shoes
06.2023 - 07.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Childrens Place Inc.
09.2021 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Justice Tween Brands
08.2020 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Part Time Sales Leader
Justice Tween Brands
01.2019 - 08.2020
- Enhanced product knowledge within the sales team through continuous training and workshops.
- Negotiated contracts skillfully, ensuring mutually beneficial terms for both clients and the company.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Contributed to event marketing, sales and brand promotion.
Sales Associate
Justice Tween Brands
05.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Lane Bryant
05.2015 - 05.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Homeschooled
Conroe, TXSkills
- Patience and empathy
- Reliability and punctuality
- Listening and comprehension
- Professionalism and courtesy
- Sales and Cross-selling
- Transaction processing speed
- Time management proficiency
- Strong work ethic
- Customer relationship building
- Exceptional customer service
- Friendly
- Relationship building and management
- Approachable
- Positive
- Cheerful
Timeline
Part Time Sale Lead
Five Below
10.2024 - Current
Sales Associate
Lane Bryant
09.2024 - Current
Sales Associate
Fivebelow
10.2023 - 10.2024
Sales Associate
Sas Shoes
06.2023 - 07.2023
Sales Associate
Childrens Place Inc.
09.2021 - 01.2023
Part Time Sales Leader
Lane Bryant
05.2021 - 09.2024
Sales Associate
Justice Tween Brands
08.2020 - 05.2021
Part Time Sales Leader
Justice Tween Brands
01.2019 - 08.2020
Sales Associate
Justice Tween Brands
05.2018 - 01.2019
Sales Associate
Lane Bryant
05.2015 - 05.2018
Homeschooled