Jordan Krueger
Burleson
Summary
Results-driven Medical Assistant Supervisor with expertise in patient care, team leadership, and workflow coordination. Proven ability to enhance operational efficiency while maintaining high patient satisfaction.
Overview
14
14
years of professional experience
Work History
Medical Assistant Supervisor
Rajan Dermatology
Fort Worth
04.2019 - Current
- Managed daily functions of medical assistants within a high-volume dermatology practice..
- Supervised and coordinated the daily activities of medical assistants; monitored workflow to ensure timely completion of tasks.
- Coordinated patient scheduling and managed appointment workflows efficiently.
- Assisted healthcare providers with patient examinations and procedures.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications, and treatments according to physician orders.
- Educated patients on treatment plans and medication instructions.
- Educated patients about medications, procedures and physician's instructions.
- Maintained cleanliness and organization of medical equipment and supplies.
- Managed patient records using electronic health record systems.
- Resolved patient inquiries and concerns with professionalism and empathy.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Performed basic laboratory tests and prepared specimens for analysis.
Medical assistant
U.S. Dermatology Partners
Fort Worth
10.2017 - 03.2019
- Assisted dermatologists during Mohs surgeries and procedures.
- Assisted Mohs surgeon with pre-operative preparations including positioning of patient, draping, and instrument setup.
- Prepared surgical instruments and maintained sterile environments.
- Administered local anesthetic prior to skin biopsies according to established protocols.
- Documented patient vitals such as pulse rate, blood pressure, temperature before and after surgical procedures.
- Educated patients on post-operative care and skin health.
- Educated patients on the importance of follow up visits after Mohs procedure.
- Prepared patient charts for Mohs surgery by gathering and verifying demographic information, insurance details, and medical history.
- Obtained specimens from patients for laboratory analysis following Mohs procedure.
- Performed post-operative care such as suture removal and wound dressing changes.
- Organized slides containing tissue samples for review by pathologist or dermatopathologist.
- Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
Server
Buffalo Wild Wings
Burleson
10.2012 - 07.2017
- Delivered exceptional customer service in a fast-paced restaurant environment.
- Provided excellent customer service to ensure satisfaction.
- Resolved customer complaints to enhance dining experience promptly.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Demonstrated enthusiasm while educating guests about menu items and specials.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled cash transactions and processed payments efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained cleanliness and organization of dining area throughout shifts.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers on menu items and service protocols.
- Trained new servers on menu items and service protocols.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
- Followed health safety guidelines when preparing and serving food products.
Education
Medical Assistant -
Concorde Career College
Dallas05-2017
High School Diploma -
Joshua High School
Joshua, TX06-2012
Skills
- Surgical assistance
- Medical terminology
- Patient flow coordination
- Process optimization
- Time management
- Team management
- Team Leadership
- CPR Certified
Timeline
Medical Assistant Supervisor
Rajan Dermatology
04.2019 - Current
Medical assistant
U.S. Dermatology Partners
10.2017 - 03.2019
Server
Buffalo Wild Wings
10.2012 - 07.2017
Medical Assistant -
Concorde Career College
High School Diploma -
Joshua High School