Jordan Lackey
Maiden,NC
Summary
Dynamic sales professional with a proven track record at Lumber Liquidators, excelling in lead generation and customer relationship management. Adept at enhancing sales training and boosting profits through strategic initiatives. Known for analytical problem-solving and delivering exceptional service, fostering long-term customer loyalty and satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr. Sales Specialist/Warehouse Worker
Lumber Liquidators/LL Flooring
Hickory, NC
05.2022 - Current
- Developed and maintained knowledge of current sales and promotions
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Handled cash register operations and customer transactions to process payments
- Greeted customers and provided product advice to increase sales
- Participated in store meetings and product training sessions to understand and sell items
- Monitored sales team performance, and provided constructive feedback.
- Grew sales and boosted profits by applying proactive management strategies and enhancing sales training.
- Assisted in the development of monthly sales goals to motivate the team and drive business objectives.
- Kept detailed track of sales and customer information in the company system.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Greeted customers, and offered assistance with selecting merchandise, finding accessories, and completing purchases.
- Built relationships with customers and the community to promote long-term business growth.
Sales Representative
Michelle's Bakery
Connelly Springs, NC
10.2021 - 03.2022
- Managed customer accounts to secure customer satisfaction, and repeat business.
- Developed and maintained a comprehensive understanding of products, services, and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs, and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
- Collaborated with cross-functional teams to identify and address customer needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
General Manager
Papa's Pizza To Go
Maiden, NC
11.2017 - 11.2020
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created a positive working environment for employees.
- Oversaw the balancing of cash registers, reconciled transactions, and deposited the establishment's earnings to the bank.
- Effectively managed payroll, timekeeping, and paperwork for new hires and terminations.
- Promoted a positive atmosphere and went above and beyond to guarantee that each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Sales Clerk
Kohls
Hickory, NC
05.2017 - 01.2018
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Kept the front checkout area clean and organized for efficient service.
- Enhanced the customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Processed payments and returns with accuracy and efficiency.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
Education
High School Diploma -
Maiden High School
Maiden, NC06.2010
Skills
- Sales Expertise
- Financial Transactions
- Speech Clarity
- Product Recommendations
- Records Preparation
- Documentation
- Invoice Preparation and Processing
- Analytical Problem-Solving
- Prioritization
- Money handling abilities
- Lead generation
- Poised under pressure
Certification
Active North Carolina Property and Casualty Insurance Producer License
Timeline
Sr. Sales Specialist/Warehouse Worker
Lumber Liquidators/LL Flooring
05.2022 - Current
Sales Representative
Michelle's Bakery
10.2021 - 03.2022
General Manager
Papa's Pizza To Go
11.2017 - 11.2020
Sales Clerk
Kohls
05.2017 - 01.2018
High School Diploma -
Maiden High School
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