Molly Herrera
AZ
Summary
Seasoned Financial Services Representative with expertise in collections and accounts receivable management. Service professional ready to contribute valuable customer service experience and problem-solving skills. Known for improving client satisfaction and resolving issues swiftly. Team-oriented with focus on achieving results and adapting to changing needs. Proficient in communication and relationship-building, consistently reliable and flexible.
Overview
15
15
years of professional experience
Work History
Sales Operations Specialist SR
Insight Global
2025.05 - Current
- Collaborated with cross-functional teams to streamline order processing and enhance customer satisfaction.
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
- Boosted sales efficiency by streamlining processes and implementing new strategies.
- Managed key account relationships, ensuring client satisfaction through prompt issue resolution and proactive communication.
Financial Service Rep II
Insight
2016.01 - 2025.05
- Leveraged collections expertise to expedite payments, significantly reducing past due amounts.
- Resolved customer issues efficiently, resulting in improved customer satisfaction ratings.
- Collaborated with senior leadership to complete projects within strict timelines and budgets.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained productivity and quality standards at all times.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
Lead Hostess
Tempe Improv Comedy Theater
2021.01 - 2022.01
- Coordinated seating chart and reservations to meet client and showroom requirements.
- Collaborated with comics to fulfill guest list and accommodation requests.
- Delivered food to tables while ensuring all client needs were addressed.
- Trained new hires to guarantee success in front-of-house operations.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
Training Store Manager
Buckle
2015.01 - 2016.01
- Managed store operations four to six days weekly, ensuring smooth opening and closing procedures.
- Coached and supported store associates in sales strategies, operational tasks, and customer service excellence.
- Assessed customer needs through active listening and relevant questioning techniques.
Sales Specialist/TAP Supervisor
Victoria’s Secret
2012.01 - 2015.01
- Showcased product features to customers while addressing technical inquiries and overcoming objections.
- Listened to customer needs, proposing tailored solutions that aligned with those requirements.
- Demonstrated product functionalities, ensuring clarity in responses to customer questions.
- Pursued learning opportunities to enhance product knowledge and sales techniques.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Education
Associates - Interested in Management Program
Victoria’s Secret
01.2014
High School Diploma -
Sandra Day O’Connor High School
Glendale, AZ01.2012
Skills
- Sales expertise
- Customer rapport
- Collaborative management
- Collections
- Vendor relations
- Sales operations
Timeline
Sales Operations Specialist SR
Insight Global
2025.05 - Current
Lead Hostess
Tempe Improv Comedy Theater
2021.01 - 2022.01
Financial Service Rep II
Insight
2016.01 - 2025.05
Training Store Manager
Buckle
2015.01 - 2016.01
Sales Specialist/TAP Supervisor
Victoria’s Secret
2012.01 - 2015.01
Associates - Interested in Management Program
Victoria’s Secret
High School Diploma -
Sandra Day O’Connor High School