Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Jordan Lankster

Tulsa,OK

Summary

I have a strong background in IT, with extensive experience in virtual machines (VMs) and the setup and management of security labs for testing and analysis. My deep understanding of networking protocols, such as TCP/IP, DNS, HTTP/S, and SMTP, equips me to monitor network traffic effectively and identify potential security issues. I'm proficient in configuring various virtualization platforms, with hands-on experience in tools like Wireshark for network analysis, Metasploit for penetration testing, and Aircrack-ng for wireless security. My skill set includes using SSH for secure remote access and a strong command of both terminal and command prompt operations.

Beyond technical expertise, I bring a wealth of experience in IT service management, network design, cybersecurity, and cloud computing. My practical experience spans operations and leadership, particularly within Microsoft Windows and other operating systems. This diverse skill set enables me to design and implement robust security monitoring and incident response strategies, ensuring comprehensive protection of organizational assets while effectively supporting end-users.

In addition to my technical abilities, I am adept at consulting with clients to determine their IT needs and designing solutions that meet those needs. I provide sales support by scoping and defining solutions, and I manage client relationships with empathy and efficiency. My project management skills allow me to manage and execute IT tasks while continuously learning new technologies and contributing to team efforts. My goal is to leverage this expertise to support and drive the success of clients at InterWorks, ensuring their IT processes are smooth, efficient, and secure.

Overview

9
9
years of professional experience

Work History

Senior Associate In Home Sales Expert

AT&T
01.2021 - Current
  • As a seasoned professional in the telecommunications industry, I thrive in the sales of phones and internet plans, utilizing an extensive comprehension of networks and internet technology to excel.
  • With a keen grasp of network architecture and internet protocols, I adeptly troubleshoot network issues and ensure seamless connectivity for clients.
  • My exceptional communication skills allow me to effectively convey complex technical concepts to clients, enabling them to make informed decisions about their phone and internet services.

Solutions Manger

Verizon
01.2019 - 01.2021
  • A highly skilled tech sales management professional with a knack for effective communication and a deep understanding of technology.
  • In this role, I demonstrated the ability to translate technical concepts into easily understandable language for both clients and team members.
  • Leveraged extensive knowledge of technology trends and solutions, driving sales initiatives while fostering collaboration and innovation within the team.

Solutions Specialist

Verizon
01.2016 - 01.2019
  • An experienced and knowledgeable tech salesman adept at troubleshooting technical issues and solving problems efficiently.
  • Possesses a deep understanding of various technologies and their applications, allowing for effective identification and resolution of customer concerns.

Education

Bachelor of Science - Cybersecurity

Champlain College
12.2025

Bachelor of Science -

Murray State College
05.2012

Skills

  • Operating Systems: Proficient in Windows Server (2012, 2016), Linux (Ubuntu, Kali Linux, Mint)
  • Server Management: Installation, Configuration, Maintenance, and Troubleshooting
  • Active Directory: User Management, Group Policy, Domain Services
  • Virtualization: VMware vSphere, Hyper-V, Proxmox VE
  • Cloud Services: Experience with AWS EC2, Azure VMs
  • TCP/IP: Subnetting, Routing, DNS, DHCP
  • Network Security: Firewall Configuration (pfSense, Cisco ASA), VPN Setup (IPsec, SSL/TLS)
  • Security Protocols: Endpoint Protection (Antivirus, Anti-Malware), Patch Management
  • End-User Support: Desktop Support, Application Support (Office 365, Exchange)
  • Analytical Thinking: Root Cause Analysis, Solution Implementation
  • Quick to Learn New Technologies: Keeping Pace with Industry Trends

Accomplishments

  • Enhanced Customer Security: Successfully identified and mitigated potential security vulnerabilities during customer consultations, improving overall satisfaction and trust. Proactively educated customers on safe internet practices and implemented secure configurations for fiber optic installations, contributing to a more secure home network environment.
  • Bachelors of Cybersecurity: Presidents List honors with a 4.0 GPA each semester.

Additional Information

I have a strong background in IT, with extensive experience in virtual machines (VMs) and the setup and management of security labs for testing and analysis. My deep understanding of networking protocols, such as TCP/IP, DNS, HTTP/S, and SMTP, equips me to monitor network traffic effectively and identify potential security issues. I'm proficient in configuring various virtualization platforms, with hands-on experience in tools like Wireshark for network analysis, Metasploit for penetration testing, and Aircrack-ng for wireless security. My skill set includes using SSH for secure remote access, a strong command of both terminal and command prompt operations, and comprehensive server management, particularly with Microsoft Windows Server and Dell EMC server hardware.

Beyond technical expertise, I bring a wealth of experience in IT service management, network design, cybersecurity, and cloud computing. My practical experience spans operations and leadership, particularly within Microsoft Windows and other operating systems. My server skills include managing and optimizing server environments, implementing server virtualization using platforms like VMware and Hyper-V, and ensuring server security and performance. This diverse skill set enables me to design and implement robust security monitoring and incident response strategies, ensuring comprehensive protection of organizational assets while effectively supporting end-users.

In addition to my technical abilities, I am adept at consulting with clients to determine their IT needs and designing solutions that meet those needs. I provide sales support by scoping and defining solutions, and I manage client relationships with empathy and efficiency. My project management skills allow me to manage and execute IT tasks while continuously learning new technologies and contributing to team efforts. My goal is to leverage this expertise to support and drive the success of clients at InterWorks, ensuring their IT processes are smooth, efficient, and secure.

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Timeline

Senior Associate In Home Sales Expert

AT&T
01.2021 - Current

Solutions Manger

Verizon
01.2019 - 01.2021

Solutions Specialist

Verizon
01.2016 - 01.2019

Bachelor of Science - Cybersecurity

Champlain College

Bachelor of Science -

Murray State College
Jordan Lankster