JORDAN LARA
New York,USA
Summary
Elevated childcare quality for a private family in New York, fostering a stimulating and supportive environment while honing infection control expertise. At Sephora, Enhanced operational efficiency and customer satisfaction, showcasing strong negotiation skills and technological adeptness. Resourceful beauty consultant with experience in providing quality care to children of all ages. Skilled in creating age-appropriate activities to encourage physical, emotional and social development. Enjoys developing positive relationships with children and families.
Overview
5
5
years of professional experience
Work History
Receptionist
Equinox
New York, NY
04.2021 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Tracked important information in Equinox spreadsheets and ran reports or generated graphs using data.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Scheduled office meetings and client appointments for staff teams.
- Managed to handle approximately over 35 calls, emails, and faxes from costumers per day
CHILDCARE PROVIDER
Private Family
New York, USA
04.2020 - Current
- Created atmosphere that was stimulating, encouraging, supportive, respectful and fun
- Organized activities such as games, arts and crafts, music, outdoor play
- Assisted in preparing food and serving meals and refreshments to children
- Provided safe and nurturing environment for children of different ages
- Maintained clean and organized play area
- Managed multiple tasks simultaneously while responding quickly to changing needs of children
- Utilized games, toys, and books to develop and improve cognitive skills and physical abilities
- Communicated with children's parents or guardians about daily activities, behaviors, and related issues
- Modeled good behavior for children while maintaining professional boundaries
- Cleaned and sanitized childcare toys, keeping play areas hygienic and free of harmful objects
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Supported emotional well-being by addressing individual needs and providing nurturing environment for growth.
SENIOR BEAUTY CONSULTANT
Sephora
New York, USA
06.2021 - 10.2023
- Implemented cutting-edge technology solutions such as online booking systems that improved efficiency across organization
- Maximized profits by negotiating favorable discounts with suppliers while maintaining high levels of quality assurance standards
- Collaborated closely with other departments such as IT or HR when resolving customer complaints quickly and efficiently
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Initiated collaborations with local businesses for cross-promotional activities that expanded community outreach efforts.
- Developed strong rapport with clients, leading to repeat business and increased clientele base.
- Maintained organized workspace by regularly restocking inventory and ensuring clean environment for customers.
- Collaborated with fellow beauty consultants to create promotional events that boosted store traffic and sales.
- Achieved monthly sales goals consistently by utilizing effective selling techniques tailored to individual customer needs.
- Provided exceptional customer service, addressing concerns promptly and professionally while maintaining positive attitude.
- Sanitized makeup tools to avoid spread of infection.
Education
SURGICAL TECHNICIAN - Surgery Candidate
Mandl College of Allied health
New York, NY06.2025
HIGH SCHOOL DIPLOMA -
Museum High School
New York, NY06.2021
Skills
- Personal Hygiene Assistance
- Care management
- Active Listening
- Friendly and Respectful
- Problem-Solving
- Time Management
- Child Safety
- Multitasking Abilities
- Coordination and Teamwork
- Meal Preparation
- Infection Control
- Positive Reinforcement
- Child Supervision
- Patience and Empathy
- Hygiene and Cleanliness
- Activity Planning
- Age-Appropriate Activities
References
References available upon request
Timeline
SENIOR BEAUTY CONSULTANT
Sephora
06.2021 - 10.2023
Receptionist
Equinox
04.2021 - 10.2024
CHILDCARE PROVIDER
Private Family
04.2020 - Current
HIGH SCHOOL DIPLOMA -
Museum High School
SURGICAL TECHNICIAN - Surgery Candidate
Mandl College of Allied health