Jordan Lara
NEWYORK
Summary
Professional hospitality worker with proven record of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude.
Overview
5
5
years of professional experience
Work History
Hospitality Worker
Crane Club
Manhattan, NY
10.2025 - Current
- Provided exceptional customer service, addressing guest inquiries and resolving issues efficiently.
- Collaborated with team members to streamline service processes, enhancing overall operational efficiency.
- Assisted in maintaining cleanliness and organization of dining areas, ensuring a pleasant atmosphere for guests.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Supervisor
United Debt Settlement
Manhattan, NY
11.2023 - 04.2025
- Managed escalated customer inquiries, providing effective resolutions while maintaining client satisfaction.
- Supervised daily operations of customer service team to enhance efficiency and service quality.
- Trained and mentored staff on best practices and company policies to ensure compliance.
- Developed and implemented process improvements to streamline workflows and reduce response times.
Guest Sales Associate
European Wax Center
Manhattan, NY
06.2021 - 10.2023
- Cultivated positive guest experiences through outstanding customer service, contributing to long-term loyalty.
- Educated clients on product benefits, successfully increasing upsell opportunities.
- Assisted in sales transactions, ensuring accurate processing of payments and promotions.
- Managed inventory levels, facilitating efficient stock replenishment and minimizing shortages.
Education
High School Diploma -
Museum High School
Manhattan, NYAssociate of Applied Science -
Mandl School, The College of Allied Health
Manhattan06.2028
Skills
- Guest relations
- Customer service
- Upselling strategies
- Event coordination
- Venue coordination
- Scheduling logistics
- Multitasking and organization
- Problem-solving
- Goal-oriented
Accomplishments
- Consistently exceeded monthly membership sales goal while building strong relationships with prospective and existing members
- Delivered personalized service to high-volume and VIP guest, while maintaining professionalism, attention to detail, and consistently elevated guest experience.
- Led and supported a customer service team, resolving escalated concerns, training employees, and ensuring high standards of service operations efficiently
Timeline
Hospitality Worker
Crane Club
10.2025 - Current
Customer Service Supervisor
United Debt Settlement
11.2023 - 04.2025
Guest Sales Associate
European Wax Center
06.2021 - 10.2023
High School Diploma -
Museum High School
Associate of Applied Science -
Mandl School, The College of Allied Health