Jordan Leake
Harrisonburg,USA
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner committed to continued learning. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seasoned bartender/manager on duty with history of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges with role in a new industry.
Overview
20
20
years of professional experience
Work History
BARTENDER/FOH MANAGER ON DUTY
Billy Jacks Wing and Draft Shack
Harrisonburg, USA
07.2018 - 11.2025
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders and servers on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Continuously communicated with all positions in the restaurant, including kitchen, bouncers, management, and FOH positions to ensure customer satisfaction.
- Processed payments accurately using point-of-sale systems.
- Ensured compliance with health and safety regulations consistently.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
DATA ENTRY SPECIALIST
Special Olympics Virginia
Harrisonburg, USA
07.2010 - 09.2023
- Performed accurate data entry and health record updates for 25,000 athlete as well as event information.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
- Continually went above and beyond, working overtime when needed and volunteering for Special Olympic tournaments.
- Scanned documents and saved in database to keep records of essential organizational information.
CERTIFIED USA/D1 VOLLEYBALL OFFICIAL
USA Volleyball
03.2006 - 01.2021
- Collaborated with fellow officials and coaches to uphold league regulations and maintain consistency in officiating practices.
- Enhanced player experience by consistently enforcing game rules and maintaining a fair playing environment.
- Ensured the safety of all participants through close monitoring of court conditions and adhering to proper equipment standards.
- Developed strong communication skills while interacting with diverse players, coaches, administrators, and spectators.
- Strengthened teamwork among officiating crew members by actively participating in pre-game briefings and post-game debriefs.
- Maintained up-to-date knowledge of rule changes and interpretations through regular participation in training sessions and workshops.
- Managed challenging situations effectively by remaining calm under pressure while maintaining a professional demeanor at all times.
- East Coast
Education
Associate of Art And Science - Art And Science
Blue Ridge Community College
Weyers Cave, VA05.2022
Skills
- Customer Service
- Data Entry
- Clear and effective communication
- Collaboration and Teamwork
- Team Management
- Service-oriented mindset
- Nonprofit work
- Time management
- Problem solving
- Adaptability
- Point of sale systems
- Data entry accuracy
- Attention to detail
Volunteer Experience
Special Olympics USA
- 2019 Special Olympics World Games, Abu Dhabi, United Arab Emirates. Spent 3 weeks abroad as an assistant to the Technical Delegate of volleyball at the world games. Effectively managed many officials to ensure proper time management on multiple courts. Created a welcome environment for Special Olympic athletes, coaches, and volunteers from all over the world. Communicated efficiently with members of ESPN to assure both teams and officials arrived on time for TV broadcast. Created lifelong friends and colleagues from all around the world., 2023 Special Olympics USA Games, Florida, 2023
- Special Olympics USA Games in Florida. Spent a week helping with the volleyball delegates to ensure an inviting, inclusive, and fun atmosphere for all athletes, officials, and volunteers. Filled in when needed to officiate multiple volleyball matches for the USA games.
Timeline
BARTENDER/FOH MANAGER ON DUTY
Billy Jacks Wing and Draft Shack
07.2018 - 11.2025
DATA ENTRY SPECIALIST
Special Olympics Virginia
07.2010 - 09.2023
CERTIFIED USA/D1 VOLLEYBALL OFFICIAL
USA Volleyball
03.2006 - 01.2021
Associate of Art And Science - Art And Science
Blue Ridge Community College