Jordan Lee
Powder Springs,GA
Summary
Customer service professional with strong communication and troubleshooting skills, now pursuing a career in IT. Experienced in resolving technical issues, training peers on software systems, and working with ticketing workflows. Currently expanding technical knowledge through projects, labs, and IT certifications, with a focus on building a career in technical support and system administration.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Home Depot
Powder Springs, Georgia
10.2023 - 09.2025
- Resolved customer issues quickly and effectively, often involving system troubleshooting.
- Documented and escalated technical issues to management.
- Trained peers on using in-store software systems.
- Managed accurate records of customer interactions in the database.
- Updated databases with new and modified customer data.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Education
High School Diploma -
Mceachern
Powder Springs, GA05-2020
Skills
- System troubleshooting
- Database management
- Customer documentation
- Software training
- Technical escalation
- Customer relationship management
- Data entry accuracy
- Effective communication
- Problem analysis
- Python
- Networking fundamentals
Affiliations
- Provided technical troubleshooting for POS systems and escalated issues to IT when needed.
Timeline
Customer Service Associate
Home Depot
10.2023 - 09.2025
High School Diploma -
Mceachern
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