Jordan Leiva
Ann Arbor
Summary
Bilingual Babysitter with expertise in caring for children, preparing healthy meals, and helping with school projects. Reliable and ready to work any available shift. Enjoys playing games, assisting with homework, and preparing snacks. Developed strong customer service and multitasking skills in a fast-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining a positive and professional attitude. Seeking to transition into a new field, leveraging skills in effective communication and team collaboration.
Overview
7
7
years of professional experience
Work History
Fine Dining Server
Webbers
09.2024 - Current
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
- Managed sections for smooth flow of guests and orders.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Actively participated in staff meetings and training sessions to stay current on industry trends, elevating the overall fine dining experience for guests.
- Rolled silverware, set up tables and polished glassware and silverware.
- Maintained cleanliness and organization of server station and dining area, adhering to health and safety standards.
- Conducted daily inventory checks to prevent shortages of essential dining and kitchen supplies.
- Resolved guest complaints with empathy and professionalism, restoring guest satisfaction and loyalty.
- Increased sales significantly by upselling higher-end products to customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
Babysitter
Self Employed Services
06.2018 - Current
- Cared for children by preparing meals and providing snacks.
- Organized fun activities and games to keep children engaged and entertained.
- Developed routines to help children feel secure and comfortable.
- Followed specific guidelines from parents regarding children's routines and preferences.
- Communicated positively with children and guardians.
- Reassured children when upset providing emotional support and stability.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Enhanced children's social skills by organizing group activities.
- Coordinated outdoor activities to promote physical health and exploration.
- Encouraged positive behavior and manners through example and gentle guidance.
- Monitored children's play activities to verify safety.
Barista
Bridge Community Cafe
01.2022 - 03.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
Dishwasher
Bridge Community Cafe
01.2022 - 03.2022
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
Education
High School Diploma -
Huron High School
Ann Arbor, MI06-2024
Skills
- POS system operations
- Strong communication skills
- Detail-oriented
- Exceptional customer service
- Flexible schedule
- Adaptive learning
- Foreign language skills
- Relationship building
- Patience and empathy
- Food allergy awareness
- Warm and friendly
- High energy and stamina
- Cool under pressure
- Multitasking Abilities
- Reliability
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- Music
- Fashion
- Dance
- Photography
- Youth Development Programs
Timeline
Fine Dining Server
Webbers
09.2024 - Current
Barista
Bridge Community Cafe
01.2022 - 03.2023
Dishwasher
Bridge Community Cafe
01.2022 - 03.2022
Babysitter
Self Employed Services
06.2018 - Current
High School Diploma -
Huron High School
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