Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jordan Leyva

Pueblo,CO

Summary

Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Expertise in [Area of expertise]. Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
Certification

Work History

General Laborer

Osmose Utility Services
Pueblo, CO
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Assisted team members with tasks that require group effort.
  • Performed general housekeeping and cleaning tasks.
  • Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.

Patient Care Technician

Liberty Dialysis/Fresenius
Colorado Springs, CO
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Behavior Technician

Autism Home Support Services
Lakewood, CO
  • Developed and implemented reinforcement systems to encourage positive behaviors.
  • Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
  • Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.

Lab Processor

BPL Plasma
Lakewood, CO
  • Monitored and documented safety standards to verify compliance.
  • Recorded and analyzed data to produce reports of results.
  • Prepared reagents and solutions following standard laboratory formulas and procedures.
  • Collaborated with researchers and scientists to design and execute experiments.

Facilities Technician

Express Services/Colorado State Fair Grounds
Pueblo, CO
  • Worked quickly on emergency requests in order to minimize disruptions to operations.
  • Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
  • Maintained facility to foster clean environment free from litter, dust, and pollutants.
  • Organized and maintained inventory of spare parts and equipment consumables.

Catering Attendant

Job Store/Cheyenne Mountain Resort
Colorado Springs, CO
  • Provided friendly, courteous service to create memorable moments for guests.
  • Arranged furniture and added decorations to assist in setting up for catering events.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Maintained flexible work schedule to meet event needs.

Patient Care Technician

Renal Care Group/Fresenius
Aurora, CO
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Supported patient admissions, discharges, and transfers to promote team productivity.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.

Medical Assistant/Phlebotomist

Rocky Mountain Men's Clinic
Westminster, CO
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

Front Desk Agent

Wingate Hotel
Pueblo, CO
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.

Tax Preparer

Jackson Hewitt
Pueblo, CO
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Assessed client tax situations to determine best filing options.

Medical Assistant

Express Services/Pueblo Ankle & Foot
Pueblo, CO
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.

Phlebotomist/Laboratory Technician/Medical Receptionist

Talecris Plasma Resources/Grifols
Pueblo, CO
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Used personal protective equipment correctly to protect coworkers and patients.

Retail Order Picker/Cashier

Target Corporation
Pueblo, CO
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Collaborated with team members to complete timely orders and avoid delays.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.

Screen Printer

Embroidery Plus Quick Print
Pueblo, CO
  • Prepared, mixed and loaded screen ink.
  • Received and examined work orders to determine printing times, ink and material quantities.
  • Cleaned, adjusted and repaired screen printing machines.
  • Performed quality checks and dried, folded and packed completed articles.

Server/Bartender

Nachos Restaurant
Pueblo, CO
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Assistant Bar Manager

P-Dub Brewing Co.
Pueblo West, CO
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
  • Consulted with managers to organize special events and promotions.

Office Assistant

IntelliTec - Technical Trades Institute
Pueblo, CO
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Budtender/Administrative Assistant

Earth Solutions/CannaCabinet
Pueblo, CO
  • Checked guests' photo identification for validity and age requirements.
  • Restocked supplies and arranged displays.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Maintained strict inventory controls for regulatory compliance across dispensary operations.

In-Shopper/P.I.C./Assistant Manager

Jimmy John's Franchise
Pueblo, CO
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Selected best-quality perishable items such as meat and produce.
  • Demonstrated speed and accuracy in order item selection.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Stored perishable items in refrigerated area until customer's pickup.
  • Reported order discrepancies to team leader or other manager.
  • Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.

Professional Server

Olive Garden - Darden Restaurants
Pueblo, CO
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Budtender/Administrative Assistant

Doctor's Orders Dispensary
Denver, CO
  • Checked guests' photo identification for validity and age requirements.
  • Restocked supplies and arranged displays.
  • Sold flower, concentrates and edibles in fast-paced environment.
  • Maintained strict inventory controls for regulatory compliance across dispensary operations.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Packaged regulated products in appropriate exit containers.
  • Weighed, prepared and packaged different types of products.
  • Managed high volume of cash with 100% accuracy rate.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Read industry publications to maintain knowledge on current and future bud trends.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Housekeeping & Laundry Attendant/Front Desk Agent

Microtel Inn & Suites By Wyndham
Pueblo, CO
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Changed bed linens and collected soiled linens for cleaning.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.

Customer Service Representative/Cashier

Lowes Home Improvement Warehouse
Pueblo, CO
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Social Media Marketing & Networking Coordinator

Marisol Therapeutics
Pueblo West, CO
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Improved marketing to attract new customers and promote business.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Server/Busser

Bono's Italian Take-Out
Golden, CO
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Team Member

Papa Murphy's Take And Bake Pizza
Arvada, CO
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Administrative Coordinator

Sodexo USA At UCCS
Colorado Springs, CO
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Assisted management with special projects to complete all tasks by deadlines.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Maintained office calendars to track important dates and deadlines.

Administrative Assistant

Academy Of Medical Technology
Pueblo, CO
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.

Certified Nursing Assistant

Life Care Center Of America
Pueblo, CO
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Documented patient information and care activities in electronic health record.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.

Crew Team Member

Chipotle Restaurant
Greenwood Village, CO
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Worked front counter, lobby, kitchen and other areas.
  • Operated register to process payments and collect cash payment for order totals.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Became familiar with products to answer questions and make suggestions.
  • Took orders, prepared meals, and collected payments.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Cleared trays and removed trash from tables before sanitizing surfaces.
  • Supported great dining and meal experiences for guests.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Accurately operated cash register to process customer payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

Administrative Office Assistant

Pueblo Community College
Pueblo, CO
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Assisted development and implementation of new administrative procedures.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed strategies to streamline and improve office procedures.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Managed department budgets and generated financial reports for management review.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Performed research to collect and record industry data.
  • Established administrative work procedures to track staff's daily tasks.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Cash Office Cashier/Accounting Tech. Assistant

Colorado State University-Pueblo
Pueblo, CO
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Monitored and ordered supplies and materials to keep office well stocked.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Developed and maintained filing systems to facilitate easy access to information.
  • Organized resources, records and personnel to accomplish aggressive targets.
  • Reviewed and edited documents for accuracy, grammar and clarity.
  • Collected and input timesheet data into automated accounting system and processed labor corrections.
  • Completed daily logs for management review.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Trained and supervised employees on office policies and procedures.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Served as corporate liaison for finance, IT and marketing departments.
  • Drafted common document templates to reduce time spent creating documents from scratch.

Banquet Captain

Chartwells Schools Dining Services - Compass Group
Pueblo, CO
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Liaised with venue management to monitor logistics and timelines.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Supervised and mentored kitchen and serving staff.
  • Performed cost-benefit analysis for corporate and social events.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
  • Directed and managed banquet functions for 800-person event.
  • Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
  • Liaised with catering department about event changes and implemented requested adjustments.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Assisted customers in selecting menu items, answering questions and providing general information.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Maintained clean and safe work environment.
  • Replenished condiments and other supplies at tables and service bars.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Assessed meal preparation to check creation of special orders and cooking procedures.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

Commercial Business Teller

Wells Fargo Bank, N.A.
Colorado Springs, CO
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Educated customers on use of banking website and mobile apps.
  • Assisted with training of new tellers on policies and procedures.
  • Maintained friendly and professional customer interactions.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Assisted customers with banking needs and inquiries.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Educated customers on online banking and mobile banking applications.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Handled various accounting transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Trained new hires on customer service policies and procedures.
  • Referred customers to other banking departments for specialized services.
  • Monitored and verified suspicious activity on customer accounts.
  • Cross-sold credit cards, loans and other bank products.
  • Processed applications for new accounts.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Calculated fees due, interest and change for customer transactions.
  • Received loan and utility payments, sending funds to correct destinations.
  • Generated monthly reports on customer activity and customer feedback.
  • Wrote and distributed customer correspondence.
  • Monitored and reported suspicious activity in line with bank security policies.

Sales Operator/Operations Coordinator

Best Buy
Pueblo, CO
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
  • Coordinated responses and resources to handle special client requests.
  • Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
  • Developed and maintained relationships with key accounts and existing customers.
  • Developed working knowledge of CRM to effectively track sales leads and activities.
  • Received and organized vendors samples for use by sales team.
  • Documented customer complaints and completed corrective action requests.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Medical Assistant/Phlebotomist

Low-T Center
Colorado Springs, CO
08.2023 - 09.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.

Education

Certified Nurse Assistant License - Nursing

Academy of Medical And Health Science Inc.
Pueblo, CO

Liberal Arts And General Studies

Pueblo Community College
Pueblo, CO

Pre-Nursing/Medical & Accounting

University of Colorado At Colorado Springs
Colorado Springs, CO

No Degree - Medical Assisting

IntelliTec College - Pueblo
Pueblo, CO

High School Diploma -

Central High School
Pueblo, CO
05.2009

Skills

  • Equipment Management
  • Traffic Control
  • Construction Support
  • Equipment Repair

Accomplishments

  • Documentation - Ensured charting accuracy through precise documentation.
  • Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
  • Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
  • Research - Completed group study focused on patient comfort, costs and test results, which resulted in increased patient satisfaction.
  • Patient Care - Delivered compassionate care that exceeded hospital requirements.Successfully provided quality care to 80 patients in a fast-paced environment in a day.
  • Clinical Skills - Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Vitals Testing - Measured an average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily.
  • Charting - Developed and organized 300+ charts for all new and current patients, routinely updating information for physician reference.

Certification

  • Certified Nurse Assistant - Inactive
  • Phlebotomy & IV Training - 14+ Years
  • Certified Clinical Hemodialysis Technician - Inactive

Timeline

Medical Assistant/Phlebotomist

Low-T Center
08.2023 - 09.2023

General Laborer

Osmose Utility Services

Patient Care Technician

Liberty Dialysis/Fresenius

Behavior Technician

Autism Home Support Services

Lab Processor

BPL Plasma

Facilities Technician

Express Services/Colorado State Fair Grounds

Catering Attendant

Job Store/Cheyenne Mountain Resort

Patient Care Technician

Renal Care Group/Fresenius

Medical Assistant/Phlebotomist

Rocky Mountain Men's Clinic

Front Desk Agent

Wingate Hotel

Tax Preparer

Jackson Hewitt

Medical Assistant

Express Services/Pueblo Ankle & Foot

Phlebotomist/Laboratory Technician/Medical Receptionist

Talecris Plasma Resources/Grifols

Retail Order Picker/Cashier

Target Corporation

Screen Printer

Embroidery Plus Quick Print

Server/Bartender

Nachos Restaurant

Assistant Bar Manager

P-Dub Brewing Co.

Office Assistant

IntelliTec - Technical Trades Institute

Budtender/Administrative Assistant

Earth Solutions/CannaCabinet

In-Shopper/P.I.C./Assistant Manager

Jimmy John's Franchise

Professional Server

Olive Garden - Darden Restaurants

Budtender/Administrative Assistant

Doctor's Orders Dispensary

Housekeeping & Laundry Attendant/Front Desk Agent

Microtel Inn & Suites By Wyndham

Customer Service Representative/Cashier

Lowes Home Improvement Warehouse

Social Media Marketing & Networking Coordinator

Marisol Therapeutics

Server/Busser

Bono's Italian Take-Out

Team Member

Papa Murphy's Take And Bake Pizza

Administrative Coordinator

Sodexo USA At UCCS

Administrative Assistant

Academy Of Medical Technology

Certified Nursing Assistant

Life Care Center Of America

Crew Team Member

Chipotle Restaurant

Administrative Office Assistant

Pueblo Community College

Cash Office Cashier/Accounting Tech. Assistant

Colorado State University-Pueblo

Banquet Captain

Chartwells Schools Dining Services - Compass Group

Commercial Business Teller

Wells Fargo Bank, N.A.

Sales Operator/Operations Coordinator

Best Buy

Certified Nurse Assistant License - Nursing

Academy of Medical And Health Science Inc.

Liberal Arts And General Studies

Pueblo Community College

Pre-Nursing/Medical & Accounting

University of Colorado At Colorado Springs

No Degree - Medical Assisting

IntelliTec College - Pueblo

High School Diploma -

Central High School

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Jordan Leyva