Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Lineberry

Tempe,AZ

Summary

Dependable server, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

8
8
years of professional experience

Work History

Baker

JRL Sweets
06.2022 - Current
  • Open bakery, mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer
  • Manage cleanliness of utensils and equipment
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers.

Front Desk Manager

Massage Envy Spa
01.2018 - 02.2021
  • Started at entry level position, received promotion within 6 months
  • Maintained staff by recruiting, selecting, orienting, and actively training employees
  • Ensured safe, secure, and legal work environment
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

Lead Server Trainer

Applebee’s, Prescott AZ
03.2017 - 10.2020
  • Assist in the final preparation of dishes making sure it was presented up to restaurant standards
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Assisted guests with to go orders, in restaurant meals, any questions about food allergies or ingredients of menu food
  • Handled cash, ensured customers received their proper change and kept money in a safe, secure place
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.

Hostess

Rosa's Pizzeria
08.2015 - 03.2017
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Supported needs of 8- person wait staff who attended to specific needs of countless customers daily for Italian restaurant with social relevancy and intentionality

Education

Diploma - Culinary Arts, Baking

Arizona Culinary Institute
Scottsdale, AZ
12.2023

High School Diploma -

Yuma High School
Yuma, AZ
06.2012

Skills

  • Ability to handle multiple tasks at same time
  • Work efficiently and in cleanly matter while following all food safety and sanitation standards
  • Time management skills
  • Detail oriented
  • Work well with others
  • Superior customer interaction skills
  • Self sufficient
  • Service Prioritization
  • Greeting and Seating Guests
  • Order Accuracy
  • Dining Customer Service
  • Waiting Tables
  • Pos Operation
  • Beverage Preparation
  • Wine and Liquor Service
  • Adaptable and Flexible
  • Ability to Lift 30 Pounds

Timeline

Baker

JRL Sweets
06.2022 - Current

Front Desk Manager

Massage Envy Spa
01.2018 - 02.2021

Lead Server Trainer

Applebee’s, Prescott AZ
03.2017 - 10.2020

Hostess

Rosa's Pizzeria
08.2015 - 03.2017

Diploma - Culinary Arts, Baking

Arizona Culinary Institute

High School Diploma -

Yuma High School
Jordan Lineberry