Jordan Littlejohn
Grand Ledge,MI
Summary
I have a strong background in support roles, where I’ve taken on various responsibilities to assist my colleagues, supervisors, and the people I work with. I frequently communicate with my supervisors to coordinate schedules, follow up on approvals, and ensure that everything runs smoothly. I take pride in being reliable and proactive, always making sure that I follow up on tasks, provide necessary updates, and support those who need assistance. I regularly check on approvals, send email updates, and offer phone support to ease any concerns. I know that small actions, like keeping someone in the loop or being available to answer questions, can make a big difference, and I strive to create that sense of support in my role. Even when facing personal challenges, I remain committed to my work, making adjustments as needed but always ensuring that my responsibilities are met.
Overview
2
2
years of professional experience
Work History
Ambassador Resource Specialist • Contractor
AbbVie
California
12.2025 - Current
- Functioned as primary contact assisting individuals in accessing AbbVie resources and programs. Supported outreach efforts, resolved questions, and guaranteed accuracy of information while showcasing professionalism, responsibility, and effective communication.
- AbbVie is a global, research-based biopharmaceutical company focused on discovering and delivering innovative medicines that address serious and complex health conditions. The company works across areas such as immunology, oncology, neuroscience, eye care, and virology, with a strong commitment to scientific innovation, patient care, and improving lives worldwide.
- Remote
Lead Qualification Agent • Contractor
Centerfield
Los Angeles, California
10.2025 - Current
- Contacted and screened customer leads to assess eligibility and interest. Asked structured qualifying questions while verifying customer information. Documented interactions accurately in internal systems to maintain data integrity. Adhered to scripts, compliance guidelines, and performance standards consistently. Maintained professional communication to foster positive customer relationships. Demonstrated attention to detail and effective time management in a fast-paced environment. Met productivity and quality metrics while performing lead qualification tasks.
- Centerfield is a performance marketing and customer acquisition company that connects consumers with leading brands through data-driven marketing, digital advertising, and call-center operations. The company specializes in generating and qualifying high-quality leads while delivering efficient, customer-focused sales and support solutions across multiple industries.
Product Support Specialist
Turbo Tax
11.2023 - Current
- At TurboTax, I played a crucial role in providing customer support and technical assistance to users navigating the tax filing process.
- My responsibilities included troubleshooting software issues, answering tax-related questions within the scope of my role, and guiding customers through the platform to ensure a smooth experience.
- I handled a high volume of customer interactions, demonstrating patience and problem-solving skills to address concerns efficiently.
- I also assisted users with account access, payment processing, and general inquiries, making sure they had the necessary resources to complete their filings accurately and on time.
- Clear communication was essential in my role, as I had to explain complex tax concepts in a way that was easy to understand.
- Throughout my time at TurboTax, I remained adaptable and detail-oriented, ensuring that each customer received high-quality support while maintaining company policies and compliance standards.
Customer Service Representative
Stride IQN K12
07.2024 - 02.2025
- At Stride K12, I played a key role in supporting students, families, and staff by managing important administrative tasks, ensuring smooth communication, and assisting with approvals and documentation.
- A significant part of my role involved following up on student approvals, verifying necessary paperwork, and providing updates to ensure timely processing.
- I regularly checked in with families and staff members, offering guidance and support to make their experience with the school as seamless as possible.
- I was also responsible for coordinating with different departments, tracking important deadlines, and troubleshooting any issues that arose.
- My strong communication skills allowed me to maintain positive relationships with both internal teams and external stakeholders, ensuring that everyone had the information they needed.
- Throughout my time at Stride K12, I worked diligently to stay organized, problem-solve efficiently, and provide excellent support to those who relied on me.
Education
Some college, but no degree - Cyber Security
Grand Rapids Community College
Grand Rapids, MI01.2026
high school diploma - undefined
Grand Ledge Highschool
01.2023
Skills
Technical Skills: Basic Cybersecurity Knowledge, CRM & Ticketing Systems, Customer Support, Data Entry & Documentation, Google Workspace (Docs, Sheets), Inventory Management, Microsoft Office Suite, Retail POS Systems, Tax Software Support (TurboTax)
Soft skills: Adaptability & Quick Learning, Attention to Detail, Conflict Resolution, Customer Service & Client Relations, Multitasking in Fast-Paced, Organization & Time Management, Problem-Solving & Critical Thinking, Strong Communication, Team Collaboration Independent
Timeline
Ambassador Resource Specialist • Contractor
AbbVie
12.2025 - Current
Lead Qualification Agent • Contractor
Centerfield
10.2025 - Current
Customer Service Representative
Stride IQN K12
07.2024 - 02.2025
Product Support Specialist
Turbo Tax
11.2023 - Current
Some college, but no degree - Cyber Security
Grand Rapids Community College
high school diploma - undefined
Grand Ledge Highschool