Jordan Lyden
Portland,Oregon
Summary
Results-driven communications professional with over 5 years of experience in customer service, team management, and a desire to learn. Proven ability to manage time effectively, handle multiple tasks, and resolve conflicts efficiently. Expertise in verbal and written communication, team collaboration, and customer satisfaction. Looking to leverage my skills and experience in a Marketing Assistant role to support marketing efforts, manage databases, and create high-quality content for KPFF Consulting Engineers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Kitchen Manager
Chipotle Mexican Grill
11.2016 - Current
- Managed teams of 10-15 members, applied and improved time management skills
- Gained additional experience with Microsoft word, gaining strong analytical and organizational skills
- Fostered collaboration among colleagues, creating productive environments
- Gained experience in communication, professionalism, multitasking, and conflict resolution
- Maintained high customer service standards.
- Maintained clean and safe work environments, adhering to all health department regulations and guidelines.
Waitress and Hostess
Swagat Indian Cuisine
10.2023 - 03.2024
- Managed time effectively and enhanced multitasking skills
- Resolved customer conflicts with 100% satisfaction
- Applied a strong work ethic and desire to learn
- Coordinated with kitchen staff and hosts for seamless service
- Utilized upselling techniques to increase revenue and customer satisfaction
- Memorized over 30 menu items and drink specials to make recommendations.
Lead Waitress and Server Trainer
Condado Tacos
10.2022 - 05.2023
- Applied verbal communication skills in a fast-paced environment
- Managed 4-8 tables ranging from 2-6 patrons
- Trained and prepared staff for opening a new location
- Improved adaptability and critical thinking skills.
Human Resource and Safety Intern
JRayl Transport
03.2022 - 10.2022
- Enhanced communication skills in various settings
- Conducted safety audits and applied excellent attention to detail
- Managed documentation and created SOPs for projects
- Coordinated with drivers, trainers, safety team, and HR
- Gained experience in database management.
- Assisted in creating and distributing safety-related publications to promote safety management.
Licensed Health and Life Insurance Agent
Tranzact Insurance
07.2020 - 05.2021
- Analyzed client needs and prepared comprehensive plans/policies
- Gained experience in writing, proofreading, editing and documentation production
- Managed communication and organizational tasks
- Maintained high customer satisfaction and compliance
- Obtained licenses in 20+ states and managed 50+ daily client calls.
Education
Bachelor of Communications -
Kent State University
Kent, Ohio12.2022
Associates of Arts -
Kent State University
Kent, Ohio05.2022
Skills
- Multitasking and Organization
- Customer Service
- Food Safety
- Inventory Management
- Attention to Detail
- Problem-Solving
- Staff Management
- Operations Management
- Verbal and written communication
Certification
- OLCC Completion Code, 740-7445
- Oregon Food Handler Certification, 195851
Skillsinterests
- Excellent written and verbal communication
- Confident and articulate speaking
- Empathetic and active listening
- Negotiating
- Team-building
- Creative and logistical writing
- Documentation
- Proficient in Microsoft Word, Outlook, Teams, and familiarity with Excel
Timeline
Waitress and Hostess
Swagat Indian Cuisine
10.2023 - 03.2024
Lead Waitress and Server Trainer
Condado Tacos
10.2022 - 05.2023
Human Resource and Safety Intern
JRayl Transport
03.2022 - 10.2022
Licensed Health and Life Insurance Agent
Tranzact Insurance
07.2020 - 05.2021
Kitchen Manager
Chipotle Mexican Grill
11.2016 - Current
Bachelor of Communications -
Kent State University
Associates of Arts -
Kent State University