Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jordan Lyons

Ooltewah,TN

Summary

Enthusiastic and mission-driven Help Desk Specialist with over 7 years of experience in remote support, patient coordination, and crisis communication. Proven ability to deliver high-quality customer service through phone, email, and chat interactions—balancing empathy, accuracy, and a solutions-first mindset. Strong background in documentation, workflow improvement, and multi-system operations in high-volume call center environments. Passionate about solar access, sustainability, and consumer advocacy.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Coordinator (Remote)

Access Nurse / TeamHealth
02.2025 - Current
  • Handled patient intake and triage via phone and digital systems in a remote setting.
  • Scheduled care, explained medical protocols, and directed patients to appropriate resources.
  • Ensured HIPAA-compliant documentation and accurate EHR entry across multiple systems.
  • Delivered consistent, empathetic communication in high-stress situations.
  • Contributed to internal documentation updates and call handling process improvements.

Emergency Telecommunicator

Hamilton County 911
Chattanooga, USA
11.2021 - 02.2025
  • Managed emergency and non-emergency dispatch, ensuring clear records and crisis coordination.
  • Used advanced software systems to support response logistics and public communication.
  • Maintained professionalism, empathy, and clarity under pressure.

Clerical Assistant (Billing & Admin)

Pratt & Associates
Chattanooga, USA
05.2018 - 04.2021
  • Processed payments, tracked invoices, and provided administrative support across teams.
  • Communicated with clients and vendors to ensure accurate recordkeeping and issue resolution.
  • Assisted in onboarding and team training for office operations.

Education

High School Diploma -

Soddy Daisy High School
Soddy, TN
01.2018

Some College Coursework Completed - Business Communication, Medical Terminology, A&P I & II, Psychology

Chattanooga State Community College
Chattanooga, TN

Skills

  • Help Desk & Call Center Operations
  • Remote Customer Support
  • Email Communication
  • Phone Communication
  • Chat Communication
  • Case Documentation
  • Workflow Reporting
  • Knowledge Management
  • Training Support
  • Technical Explanation
  • Proposal Explanation
  • Solar Industry Interest
  • Policy Awareness
  • HIPAA
  • Data Confidentiality
  • EHR Software
  • Scheduling Software
  • Conflict Resolution
  • Crisis Communication
  • Organizational Support
  • Admin Tasks
  • Collaborative Process Improvement

Certification

  • CPR
  • APCO EMD
  • PST1
  • FSC2
  • LEC
  • NCIC/TIES
  • Willing to complete NABCEP PV Associate Exam within 1 year

References

References available upon request.

Timeline

Patient Coordinator (Remote)

Access Nurse / TeamHealth
02.2025 - Current

Emergency Telecommunicator

Hamilton County 911
11.2021 - 02.2025

Clerical Assistant (Billing & Admin)

Pratt & Associates
05.2018 - 04.2021

High School Diploma -

Soddy Daisy High School

Some College Coursework Completed - Business Communication, Medical Terminology, A&P I & II, Psychology

Chattanooga State Community College

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