Jordan Martinez
Amherst,NY
Overview
18
18
years of professional experience
Work History
In Home Care Provider
Private
06.2020 - Current
- Provided compassionate care and support to individuals with physical and cognitive disabilities
- Assisted clients with daily activities such as bathing, dressing, grooming, and meal preparation
- Maintained a clean and safe living environment by regularly cleaning rooms, doing laundry, and organizing personal belongings
- Maintained accurate documentation of client's health status, daily activities, medications administered, and any significant observations or incidents that occurred during the shift
Health Home Care Manager
Private
04.2023 - 06.2024
- Company Overview: Private
- Developed and maintained strong relationships with healthcare providers, hospitals, and community organizations to facilitate referrals and enhance collaboration
- Mentored new clinical staff members, providing training on best practices for home health care delivery
- Implemented a patient-centered approach to care, ensuring that individual needs and preferences were considered in the development of care plans
- Managed budgetary responsibilities including monitoring expenses, optimizing resource allocation, and identifying cost-saving opportunities
- Collaborated with interdisciplinary teams including physicians, nurses, therapists, and social workers to develop comprehensive care plans for patients
- Managed a team of 5 home health clinicians, providing guidance and support to ensure high-quality patient care through end of life
- Private
Admissions Representative
Bryant & Stratton College
02.2022 - 12.2022
- Reviewed and evaluated applications for admission, ensuring compliance with established criteria and deadlines
- Collaborated with academic departments to develop recruitment strategies and materials targeting specific student populations
- Reviewed and evaluated applications for admission, ensuring compliance with university policies and standards
- Assisted prospective students in navigating the college admissions process, providing guidance on application requirements, deadlines, and financial aid options
- Provided personalized counseling to help students identify their strengths, interests, and goals in order to select appropriate majors or programs of study
- Organized college fairs and recruitment events at local high schools to attract potential applicants
Finance Manager
Northtown Lexus
11.2015 - 03.2020
- Developed and implemented strategic financial plans to drive revenue growth and maximize profitability
- Analyzed sales data to identify trends, patterns, and opportunities for improvement in sales performance
- Analyzed customer credit profiles to determine appropriate financing options and terms
- Negotiated loan terms and interest rates with customers to ensure maximum profitability for the dealership
- Provided exceptional customer service throughout the financing process, addressing any concerns or questions promptly and professionally
- Worked closely with lenders to secure competitive financing options for customers while maintaining strong lender relationships
- Managed the dealership's relationships with third-party lenders, ensuring timely funding of approved loans
- Conducted regular training sessions for sales staff on finance products and processes
Title and Billing Clerk
Northtown Automotive Companies
05.2013 - 11.2015
- Processed paperwork related to vehicle purchases, leases, trade-ins, and title transfers in compliance with legal requirements
- Managed all administrative tasks for the automotive office, including data entry, filing, and document management
- Managed office supplies inventory, placing orders as needed to ensure uninterrupted workflow
- Collaborated with finance department to ensure timely completion of loan applications for customers seeking financing options
- Closely collaborated with sales team to provide necessary documentation and support during the sales process
Brand Ambassador
Signal Tabacco
10.2013 - 03.2014
- Educated consumers about product features, benefits, and usage through effective communication techniques
- Distributed promotional materials such as samples, brochures, or coupons to increase brand awareness
- Traveled to different locations as needed to represent the brand at various events or activations
- Assisted in setting up event booths or displays, ensuring they are visually appealing and aligned with branding guidelines
- Provided detailed reports on event performance including attendance numbers, consumer interactions, and overall impact on sales
Cashier/Sales Associate
Victoria's Secret
06.2009 - 08.2010
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Assisted in inventory management by monitoring stock levels at the checkout counter
Front Desk Receptionist
Northtown Lexus
06.2006 - 09.2008
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Managed visitor logbook accurately by recording necessary details for security purposes
- Trained new receptionists on office procedures, phone systems, and customer service best practices
Education
Bachelors - Business Management
Buffalo State College
Buffalo, NY05.2013
Diploma -
Williamsville South High School
Williamsville, NY06.2008
Skills
- Financial Services
- Microsoft Office
- Credit Analysis
- Sales
- Event Planning
- Budgeting
- Marketing
- Negotiation
- Management Experience
Additional Information
Volunteer for Meals on Wheels and The Town of Amherst Adult Daycare Center in 2008, Floor Representative of Porter Dorm at Buffalo State College from 2008, Zurich Sales and Compliance Training 2016, 9 years of Courses in the Spanish Language (Conversational in Spanish)
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Health Home Care Manager
Private
04.2023 - 06.2024
Admissions Representative
Bryant & Stratton College
02.2022 - 12.2022
In Home Care Provider
Private
06.2020 - Current
Finance Manager
Northtown Lexus
11.2015 - 03.2020
Brand Ambassador
Signal Tabacco
10.2013 - 03.2014
Title and Billing Clerk
Northtown Automotive Companies
05.2013 - 11.2015
Cashier/Sales Associate
Victoria's Secret
06.2009 - 08.2010
Front Desk Receptionist
Northtown Lexus
06.2006 - 09.2008
Bachelors - Business Management
Buffalo State College
Diploma -
Williamsville South High School