Jordan Massie
Sun Prairie,WI
Summary
Dynamic Restaurant Manager with extensive experience at Portillo's, excelling in facility management and staff training. Proven track record in enhancing customer satisfaction and ensuring compliance with health regulations. Adept at multitasking, listening and communication, and making valuable connections with others.
Overview
5
5
years of professional experience
Work History
Facilities Restaurant Manager
Portillo's
Madison, WI
09.2024 - Current
- Managed daily restaurant operations and ensured smooth service flow.
- Trained and supervised staff to provide excellent customer service.
- Oversaw inventory management and coordinated supply ordering processes.
- Implemented health and safety regulations to maintain a safe environment.
- Developed staff schedules to optimize coverage during peak hours.
- Conducted regular staff meetings to address performance and improve teamwork.
- Handled customer complaints effectively to enhance satisfaction levels.
- Ensured compliance with all food safety regulations and sanitation standards.
Crew Chief
Portillos
Madison, WI
08.2022 - 08.2024
- Assigned duties to team members based on skills and workload.
- Trained new crew members on proper procedures and safety guidelines.
- Assisted in resolving conflicts among team members to maintain harmony.
- Communicated effectively with management regarding crew performance and needs.
- Supervised staff duties, providing direction and oversight to drive safe and efficient operation.
Training Lead
Portillo's
Madison, Wisconsin
12.2021 - 08.2022
- Developed training programs for team members
- Facilitated onboarding sessions for new employees to ensure proper integration.
- Orienting new employees into the company.
- Create probationary training schedules for new employees.
Restaurant Team Member
Portillo's
Madison, WI
07.2020 - 12.2021
- Order taking.
- Cooking.
- Cleaning.
- Guest service.
Education
High School Diploma -
Lafollette High School
Madison, WI06-2022
Skills
- Operations management
- Inventory control
- Staff training
- Health regulations
- Customer service
- Team leadership
- Multi-tasking
- Attention to detail
Affiliations
- Volleyball and tennis
- Studying Spanish
- Reading and writing
- Gardening
Timeline
Facilities Restaurant Manager
Portillo's
09.2024 - Current
Crew Chief
Portillos
08.2022 - 08.2024
Training Lead
Portillo's
12.2021 - 08.2022
Restaurant Team Member
Portillo's
07.2020 - 12.2021
High School Diploma -
Lafollette High School
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