Jordan Mattingly
Bowling Green,KY
Summary
A hardworking and positive individual focused on going above and beyond to support the team and serve clientele. Certified in multiple aesthetic services and offering top-notch multitasking abilities. Motivated to continue to learn and grow as a hospitality professional.
Overview
10
10
years of professional experience
Work History
Manager/Provider
Kentucky Skin Cancer Center
10.2020 - 09.2024
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Assessed clients and developed plans to meet needs.
- Communicated with healthcare providers to facilitate continuity of care.
- Educated patients on treatment options.
- Fostered friendly, warm, and exceptional customer experience.
- Provided clients with knowledge of all cosmetic services being provided.
- Recommended retail products for at-home use.
- Analyzed skin condition and made appropriate product recommendations.
- Performed consultations for patients before scheduling treatments.
- Recommended and performed Hydrafacials, Dermaplaneing, body contouring and laser treatments.
Managing Partner
Cheddars Scratch Kitchen
05.2018 - 10.2020
- Oversee all operations of the restaurant from the front of house to the back of house
- Taking all opportunities to point out perfection and to coach in the moment
- Create schedules to maintain optimal throughput for each shift
- Interview all potential team members to make sure that best fit is occurring
- Hold management team accountable to ensure all day to day tasks are completed
- Review performance trends, productivity, quality, evaluated results, and implemented changes if needed
- Determined team targets and implemented plans to achieve goals at individual and group level
- Helped managers improve area operations by sharing customer feedback and contributing new ideas
- Managed communications between team members, customers and vendors to keep operations efficient and successful
- Protected business from unnecessary liability by carefully following security and safety standards
Service/Hospitality/Beverage Manager
Cheddars Scratch Kitchen
01.2015 - 05.2018
- Addressed and resolved complaints regarding beverage quality, guest service, or facility cleanliness
- Organized and directed bar staff training programs and communicated staffing needs to HR recruiters
- Planned inventory utilization based on palatability, cost, and business demands
- Oversaw rotation of server sections, resolved personnel problems, and evaluated employee performance
- Monitored and enforced adherence to all regulatory requirements, such as OSHA and ABC guidelines
- Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products, and store operations
- Maintained the appropriate coverage levels for expected customer loads by continuously forecasting needs and adjusting schedules
- Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention
- Planned team building activities to maintain a positive work atmosphere
- Grew and maintained an above company guest satisfaction report.
Education
Bachelor of Arts - History
Western Kentucky University
Bowling Green, KYSkills
- Recruitment and hiring
- Administrative management
- Problem-solving
- Customer relations
- Multitasking
- Attention to detail
- Verbal communication
- Positivity in all situations
- Consultative sales strategies
- Esthetics
Additional Information
Service Director, Omega Phi Alpha Sorority.
Timeline
Manager/Provider
Kentucky Skin Cancer Center
10.2020 - 09.2024
Managing Partner
Cheddars Scratch Kitchen
05.2018 - 10.2020
Service/Hospitality/Beverage Manager
Cheddars Scratch Kitchen
01.2015 - 05.2018
Bachelor of Arts - History
Western Kentucky University
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